Help Desk Technician (REMOTE)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Help Desk Technician in the United States.

The Help Desk Technician will provide first-line technical support to remote users, assisting with hardware, software, and network-related issues. This role involves troubleshooting Windows systems, managing email and application problems, and supporting end-users with installation, configuration, and usage questions. You will serve as the initial point of contact for technical issues, delivering efficient solutions while maintaining strong customer service. The position offers mentorship, skill development, and collaboration within a fast-paced, remote IT environment.

Accountabilities

·         Respond promptly to user inquiries and provide technical assistance via phone, email, or remote access.

·         Troubleshoot and resolve hardware, software, and network issues, including Windows OS and Microsoft Outlook.

·         Utilize Active Directory for account management, password resets, and access issues.

·         Support navigation and functionality of assigned applications, providing guidance and instruction to end-users.

·         Collaborate with IT teams to escalate complex issues and ensure timely resolution.

·         Maintain accurate documentation of incidents, solutions, and service requests in Service Desk software.

·         Assist with onboarding and setup of new hardware and software for remote employees.

·         Monitor and report recurring issues to improve processes and enhance user experience.

·         High School Diploma or equivalent; additional IT-related coursework or certifications preferred.

·         Network+, A+, or Security+ certification required.

·         Active DoD Secret clearance or higher.

·         Prior experience in IT Service Desk or technical support roles.

·         Strong understanding of Windows operating systems and Microsoft Office Suite.

·         Knowledge of Active Directory and Service Desk software.

·         Excellent verbal and written communication skills, with the ability to empathize with users and resolve issues professionally.

·         Ability to work effectively in a team environment and follow direct supervision.

·         Strong problem-solving skills and attention to detail.

·         Competitive salary and comprehensive benefits package.

·         Fully remote work with flexible scheduling.

·         Opportunities for on-the-job learning, mentorship, and professional growth.

·         Exposure to a variety of IT systems and technologies.

·         Supportive team environment with collaboration across global IT functions.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1