Director, Engineering - Tech Ops & Support (REMOTE)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Engineering - Tech Ops & Support in the United States.

This executive leadership role is responsible for defining and executing the strategic vision for a comprehensive technology operations and support ecosystem across multiple environments, including retail locations, distribution centers, corporate offices, and remote workspaces. The Director leads core IT operations, service management, cloud financial operations, and data center operations, driving reliability, efficiency, and teammate satisfaction. This position emphasizes operational excellence through automation, AI-driven solutions, and standardized processes while leading high-performing teams. The role also includes governance over ITSM platforms, executive support, and operational metrics, ensuring seamless technology service delivery across the enterprise. The successful candidate will influence both strategy and execution, balancing innovation with operational rigor to optimize cost, performance, and service quality.

Accountabilities:

• Lead and develop a high-performing team of managers, engineers, analysts, and support professionals, fostering an inclusive, continuous learning culture.
• Define multi-year Tech Ops and support strategies, target operating models, and maturity roadmaps aligned with business priorities.
• Oversee L0-L2 support operations, incident management, and escalation workflows to ensure reliability, first-call resolution, and teammate satisfaction.
• Establish and govern ITSM processes, playbooks, and standards across incident, problem, change, request, and knowledge management.
• Drive shift-left initiatives, self-service automation, and AI-powered operational efficiencies to improve service delivery.
• Manage financial operations including budgeting, vendor relationships, cloud cost optimization, and license management.
• Lead the engineering and evolution of a data-driven technology operations platform, integrating observability, ITSM, and automation frameworks.
• Ensure executive and C-suite support, including A/V, UC, mobility programs, and concierge workflows for high-priority meetings and events.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 10–15+ years of experience in technology operations, IT support, or related leadership roles.
• Proven experience leading managers and teams across multiple service disciplines and sites.
• Strong background in ITSM, ITIL v3/v4, SRE principles, and operational KPIs.
• Hands-on experience with enterprise support platforms such as ServiceNow, Jira Service Management, or Remedy, including CMDB and asset management.
• Expertise in major incident management and executive-level communications.
• Experience leading Audio/Video and unified communications technologies for executive and enterprise environments.
• Strong strategic thinking, financial management, and vendor relationship skills.
• Excellent leadership, coaching, and team development abilities with a track record of high engagement and performance.

• Competitive salary range: $127,000 - $237,800 per year.
• Incentive and potential equity components.
• Comprehensive health, dental, and vision benefits.
• Paid time off, holidays, and volunteer time programs.
• Flexible remote work environment with home office support.
• Professional development and career growth opportunities.
• Inclusive and high-performance organizational culture focused on operational excellence and continuous improvement.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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