ASA - Infra Supply Chain Systems

An Application Support Analyst should be a highly skilled, results-oriented domain expert for several application modules within a specific functional or technical domain, driving complex issue resolution, root cause analysis, and automation activities. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment. Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

• Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment.
• Support resolution of integration issues with Oracle Fusion platform
• Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
• Create SQL queries to perform data and to troubleshoot and fix bugs
• Run standard period close reports
• Follow up with Oracle on bugs / SRs and provide required log files
• Identify opportunities to improve system operations, including technical documentation     
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Participate in regular team meetings and provide feedback on service improvements.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.
• Bachelors in Information Technology, Computer Science or a related field preferred
• 5+ year of hands-on technical experience with warehouse management, inventory and planning systems
• Familiarity of Oracle Supply Chain Management (SCM) and end-to-end processes
• 3+ years of experience working on data models with hands-on SQL experience to create queries and perform data analysis.
• Experience demonstrating and understanding business logic and process diagrams
• Experience leading teams and/or experience working with multiple stakeholders and leadership 
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Flexible to work on-call schedule on weekdays and occasionally on weekends.