German Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment is excited to announce a position for a German Speaking Customer Support Representative in our Subscription-Based Services Department. In this role, you will provide top-notch support to German-speaking customers, assisting them with inquiries related to subscription services, resolving issues, and ensuring a smooth customer experience. Your expertise in customer service and strong communication skills will be key in helping our clients maximize their subscriptions and satisfaction.

Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding subscription plans, billing issues, and service features.
• Resolve customer complaints and technical issues promptly to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and continuous improvement of processes.
• Stay updated on subscription services, policies, and industry trends to provide informed support.

• Fluency in German and English; proficiency in additional languages is a plus.
• Experience in customer support, particularly in a subscription or SaaS environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a focus on customer satisfaction.
• Familiarity with CRM systems and standard office applications.
• A proactive approach to assisting customers and a passion for service excellence.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras