German Speaking Customer Support for Home Entertainment Systems Department

Patrique Mercier Recruitment is excited to announce an opening for a German Speaking Customer Support Representative in the Home Entertainment Systems Department. In this pivotal role, you will provide outstanding support to German-speaking customers regarding their home entertainment systems, assisting with inquiries, troubleshooting issues, and ensuring a satisfying customer experience. If you are enthusiastic about technology and delivering exceptional customer service, we encourage you to apply!

Responsibilities

• Deliver high-quality customer support to German-speaking clients through phone, email, and live chat.
• Assist customers with inquiries related to home entertainment systems, including setup and troubleshooting.
• Efficiently handle and resolve customer complaints to ensure overall satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to provide seamless service and address potential product issues.
• Stay informed about product offerings and industry trends to answer customer questions effectively.

• Fluency in German and English; proficiency in additional languages is a plus.
• Previous experience in customer support, particularly in the technology or home entertainment sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer needs.
• Familiarity with CRM systems and proficiency in standard office software.
• A collaborative spirit and ability to work effectively in a team environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras