IT Support Specialist

In the fast-growing economies of the world, there’s a new generation of ambitious younger people  eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience.

For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM.  Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022.

Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us.  ‘Freedom to Succeed’ is not just a promise we make to our clients and partners, but to our people too.  We’ll help you develop a range of skills, take on early responsibility, and enjoy a rewarding and fulfilling career with a fast-growing, dynamic company.

Key Responsibilities:

1. IT Support & Troubleshooting:

- Serve as the first point of contact for IT-related queries via helpdesk, email, or in-person.

-Troubleshoot and resolve hardware, software, and network-related issues for end-users.

-Support desktop/laptop systems, printers, phones, and other office equipment.

2. Hardware & Software Maintenance:

-Assist in installing, configuring, and updating software and hardware.

-Maintain IT inventory records (hardware, licenses, accessories).

-Conduct basic preventive maintenance and diagnostics on IT assets.

3. User Access & Systems Management:

-Create and manage user accounts, email accounts, and access rights as per policy.

-Assist with onboarding/offboarding processes from an IT perspective.

-Support routine system and network administration tasks as needed.

4. Documentation & Reporting:

-Document IT processes, procedures, and incident resolutions for internal knowledge base.

-Assist in maintaining compliance with internal IT policies and data security protocols.

5. Project Support:

-Support IT team in implementing infrastructure or software projects.

-Participate in testing and deployment of new systems or updates.
 

Skills & Competencies:

-Experience with MS Windows 10/11, Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive etc.) and other office applications/collaboration tools.

-Understanding the principles of the network protocols (DNS, DHCP, VPN, TCP/IP, VLAN).

-Understanding of basic IT security principals, firewalls.

-Good verbal and written communication skills.

-Analytical mindset with attention to detail.

-Ability to work well under pressure and manage multiple support requests efficiently.

-A strong interest and desire to grow in the IT field.

Education & Experience:

-Diploma or Bachelor’s degree in Information Technology, Computer Science, or 1-3 years of relevant experience in an IT support or helpdesk role.

Will be considered as a plus (one or more):

• Experience working with Apple devices (MacOS, iOS, iPadOS).
• Experience working with Linux.
• Experience working with MikroTik and/or Ubiquiti network devices.
• Russian or/and Greek language.

Working Conditions:

• Hours: office, flexible arrangements

Compensation:

• Salary: Competitive salary commensurate with experience.
• Benefits: Medical insurance, sport compensation