Job details

Support Specialist, Live Ops

DoorDash is looking for a Support Specialist for their New Verticals Operations team, responsible for improving customer experience across various services.

Skills

Leadership in operations
Customer service expertise
Strong understanding of Google Sheets/Excel
Data visualization skills
Bilingual in English and Spanish

Responsibilities

Monitor intraday metrics related to customer experience
Use internal tools to solve problems
Reach out to customers, merchants, and Dashers
Create documentation for processes
Support new operational processes

Education

High school diploma or equivalent

Benefits

401(k) plan with employer match
Paid time off
Wellness benefits
Health insurance
Mental health program

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Average salary estimate

$22050 / YEARLY (est.)

min

max

$16500K

$27600K

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