Manager - Digital Product Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

• Leverage your product and program expertise to level-up EAPP product delivery with efficiency and effectiveness of delivery as your core driver.
• Streamline intake and prioritization for engagement of EAPP teams to ensure the right people are in the right conversations at the right times.
• Strengthen product proficiency across teams by developing standard artifacts, improving rituals, and supporting the development of product skills across teams.
• Identifying opportunities to reduce friction in the delivery process to drive improvements in partnership with Product, Technology, and LPM partner teams. 

Minimum Qualifications

• 6–10 years of experience in program/project management, Agile delivery, or business transformation roles
• Experience leading or contributing to PMO or Strategic Delivery functions in a matrixed organization
• Working knowledge of Agile methodologies (e.g., SAFe, Scrum, Kanban), Jira, and Confluence
• Strong strategic thinking and change management skills
• Excellent communication and stakeholder management abilities across all levels of the organization
• Demonstrated ability to influence without authority and operate in ambiguity

Preferred Qualifications

• Agile certification (SAFe Agilist, Certified Product Owner (CPO), Certified ScrumMaster (CSM), etc.)
• Project management Certification (PMP)
• Experience supporting digital product teams or enterprise platform organizations
• Familiarity with business process modeling, Lean Six Sigma, or enterprise toolkits
• Background in financial services, marketing technology, or platform governance preferred

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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