Lead Customer Marketing

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

Job Summary:
As our Lead Customer Marketing Manager, you'll own our customer marketing from start to finish, turning satisfied customers into enthusiastic advocates and their success stories into business momentum. We need someone who rolls up their sleeves, collaborates across teams, and loves nothing more than showing the world how Ironclad changes the game for our customers.

Key Responsibilities:

• ​​Craft narratives: Create compelling content that demonstrates Ironclad's impact across industries and use cases in multiple formats (written, video, events)

• Build relationships: Identify and nurture key customers that can support marketing activities through case studies, speaking opportunities, etc

• Find the fans: Manage and maintain engagement and advocacy programs, continuously recruiting new customer advocates to help GTM teams meet their business goals.

• Customer stories: Manage a library of up-to-date customer success stories, and build strategies to scale customer references

• Measure what matters: Manage quarterly customer satisfaction surveys to track program impact and continuously improve engagement

• Brand partnership: Partner closely with the corporate marketing team, from communications and social media, to strategy and design, to share our customers’ stories with the world

Qualifications:

• 7+ years of experience in B2B marketing, with a focus on customer marketing or customer advocacy/engagement.

• Killer communication skills – you can talk to anyone and make them feel heard

• Experience creating and executing marketing campaigns and programs that drive customer engagement and advocacy.

• Proficiency in marketing automation tools and CRM systems.

• Ability to manage multiple priorities while maintaining high quality standards
  
  Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Market-leading leave policies, including gender-neutral parental leave and compassionate leave

• Family forming support through Maven for you and your partner

• Paid time off - take the time you need, when you need it

• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

• Mental health support through Modern Health, including therapy, coaching, and digital tools

• Home office setup stipend to make your space work for you

• Pre-tax commuter benefits (US Employees)

• 401(k) plan with Fidelity with employer match (US Employees)

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at
  

Base Salary Range: $165,000.00 - $205,000.00

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

US Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available

• Market-leading leave policies, including gender-neutral parental leave and compassionate leave

• Family forming support through Maven for you and your partner

• Paid time off - take the time you need, when you need it

• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use

• Mental health support through Modern Health, including therapy, coaching, and digital tools

• Pre-tax commuter benefits (US Employees)

• 401(k) plan with Fidelity with employer match (US Employees)

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at

**UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.