Client Success Manager
About Intus Care
Intus Care is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs. Intus Care empowers care providers to mitigate high risk events and equips executives with the tools to make informed decisions based on comprehensive clinical and operational data. Our mission is to catalyze data-driven change to achieve high-value, multi-disciplinary care for older adults. In addition, Intus Care offers a broad range of technical assistance and consulting services to support PACE programs under development and existing programs that are growing and evolving to meet the needs of their communities.
Position Summary
The Client Success Manager plays a pivotal role in ensuring clients achieve long-term success and measurable value from our platform. This role is focused on guiding clients through their product adoption journey, enabling them to maximize impact based on their unique use cases. The ideal candidate is a proactive relationship builder who thrives on helping healthcare organizations succeed through data-driven decision-making.
Key Responsibilities
Own the Product Adoption Journey: Lead clients through onboarding, training, and ongoing enablement to ensure successful adoption and long-term engagement with IntusCare products.
Drive Value Based on Use Case: Understand each client’s goals and workflows to tailor guidance and support that aligns with their specific needs and desired outcomes.
Conduct Health Checks & Usage Reviews: Regularly assess client engagement and product utilization, identifying opportunities for optimization and improvement.
Deliver Best Practice Sessions: Share insights, strategies, and industry benchmarks to help clients leverage the platform effectively and stay ahead of evolving care models.
Client Advocacy: Serve as the voice of the client internally, providing feedback to product and engineering teams to inform roadmap decisions and service enhancements.
Enablement Over Sales: Focus on delivering value and enhancing the client experience rather than upselling; success is measured by client satisfaction, retention, and impact.
Qualifications
3+ years of experience in client success, account management, or implementation in healthcare or SaaS
Strong understanding of healthcare delivery models, especially PACE and Medicare Advantage
Excellent communication and relationship-building skills
Ability to analyze usage data and translate insights into actionable recommendations
Experience with CRM and client success tool
Passion for improving healthcare through technology and data
Preferred Qualifications
Familiarity with healthcare analytics platforms and EMR/EHR systems
Background in public health, healthcare administration, or clinical operations
Experience working in a non-sales, value-focused client success environment
Benefits
Competitive salary and benefits package including uncapped PTO and health insurance
Opportunity to work with a passionate and innovative team
Professional development and growth opportunities
Flexible work environment
Compensation: The salary range for this role is $90K–$110K, plus variable compensation. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs.
Work location: This is a fully remote role based in the United States.
Sponsorship: This position is not eligible for sponsorship.
Average salary estimate
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