Digital Education Manager

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Role Overview

As a Digital Education Manager, you will combine deep technical expertise with instructional design skills to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitive’s Digital solutions, developing curricula that enable services and support teams to confidently implement, troubleshoot, and communicate the value of our digital products.

This role bridges technology, education, and customer success, ensuring teams worldwide can deliver consistent, high-quality training experiences.

Primary Function of the Position

Training Development & Delivery

• Design, develop, and maintain a global training curriculum that standardizes technical competencies across commercial roles.
• Deliver training through in-person, virtual, and Train-the-Trainer formats, covering network, data, security, design, and product-specific workflows.
• Develop onboarding and continuous learning programs for digital solution deployments, minimizing escalation and accelerating adoption.
• Manage multiple complex projects and priorities through organization and detail orientation. 
• Measure and track training effectiveness and strive for continuous improvement that drives learner proficiency

Technical Expertise & Support

• Act as a functional expert for Digital Technical Support Tier 1 + 2.
• Build and maintain training on networked solution configurations, upgrades, and enhancements.
• Excellent analysis, troubleshooting, and debugging skills, in particular TCP/IP and 802.11 networking protocols.
• Serve as a subject matter expert for technical specifications and requirements for digital solutions, while maintaining up-to-date knowledge of our products, services, policies, and procedures.
• Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure, including software upgrades and product enhancements.
• In-depth knowledge of core IT technologies and processes, including network systems, operating systems, databases, access controls, change control processes, application and system development, IT operations, incident response, monitoring, and asset management.
• Troubleshoot and teach resolution methods for complex connectivity issues, access problems, and software application challenges.
• Maintain proficiency in Intuitive business applications (Astra, SFDC, Artemis, etc.).
• Build training to new configurations, upgrades, and enhancements across all networked solutions.
• Create meaningful training content for deployment across all Commercial Teams, with focused support for the Services organization, including Digital Technical Support, Field Service, Customer Service, and Technical Support.

Cross-Functional Collaboration

• Partner with Digital Product Owners, Engineers, and Support teams to ensure training aligns with product requirements and updates.
• Collaborate with Sales, Service, Cybersecurity, and Customer-facing teams to identify and address training needs.
• Liaise with product development and management on new product introductions, upgrades, and enhancements.
• Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure, including software upgrades and product enhancements.
• Liaise with local and corporate teams on new product introductions, upgrades, and other activities in support of digital solutions, serving as a technical subject matter expert.

Skills & Experience

• Experience in an educational role is preferred. If you lack education/training experience, you must be curious and eager to learn this skill, as you’ll be required to take an introductory instructional design course.
• Strong foundation in network engineering, including TCP/IP, HTTPS, VLANs, VPN, firewalls, NAT/PAT, routing, and cybersecurity best practices.
• Advanced knowledge of IT systems: servers, databases, storage, operating systems, HL7/DICOM interfaces, and cloud services.
• Proven ability to analyze, troubleshoot, and resolve complex technical issues.
• Experience building and presenting architecture diagrams, technical documentation, and RFI/RFP responses.
• Familiarity with hospital IT processes, healthcare technology trends, and industry regulations.
• Excellent communication skills — able to present technical concepts to audiences ranging from service engineers to CTO/CIO-level stakeholders.
• Self-motivated, collaborative, and solutions oriented.

Education & Certifications

• Bachelor’s degree in computer science, Engineering, or related discipline; or 8+ years equivalent technical experience (preferably in medical device or healthcare IT).
• Professional certifications preferred: MCSE, CCNA, CWNA, CWSP, CompTIA Network+/Security+.

Preferred Qualifications

• Experience in an educational/training role (or strong willingness to learn instructional design; introductory training provided).
• Experience managing complex projects end-to-end.
• Familiarity with hospital IT environments and regulated medical settings.
• Experience with complaint handling and compliance requirements.
• Knowledge of network security infrastructure, vulnerabilities, and mitigation strategies.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.