IT Support Technician II - San Francisco
Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.
How are we different from traditional IT companies?
- We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
- We have professional development pathways throughout the organization with accompanying training programs.
- We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
- We are poised for significant growth in 2025 and beyond, and need you to help us do it!
- We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.
Interlaced is looking to hire a full-time IT Support Technician II in the San Francisco Bay Area. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.
The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.
This is a full time position working from home to assist end users through remote sessions, via chat, phone and email and occasionally visiting our San Francisco Bay area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 8am - 5pm Pacific Time, Monday through Friday excluding holidays.
Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred:
- Meraki
- Ubiquiti
- MacOS
- Windows Desktop OS
- Microsoft Azure
- AWS
- Google Cloud Platform
- Microsoft 365
- Google Workspace
- Slack
- OneLogin
- Okta
- Jumpcloud SSO
- SentinelOne
- SPF
- DKIM
- DMARC
- DNS Filter
- Datto / Backupify
- Comet Backup
- BackBlaze
- Zoom
- Microsoft Teams
- RingCentral
- Addigy
- JumpCloud MDM
- Kandji
- Microsoft Intune
- Mosyle
What we offer:
- Starting salary between $66,000-75,000 DOE annual with quarterly bonuses
- FMLA Non- Exempt
- Medical, vision and dental benefits
- Cell phone and gym reimbursement
- 16 paid Holidays annually - 6 fixed and 10 flex
- 2 paid "Give Back" volunteer days annually
- Paid vacation and sick time
- 401k matching
- Fuel reimbursement
- Peer-to-peer bonus allowance
- New Macbook Pro, monitor, keyboard and mouse
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Interlaced is a team of Apple-certified consultants, engineers, and CIOs who act as a Managed Service Provider (MSP) for businesses that use Apple technology.
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