Director, Information Technology

About the Role

The Director of Information Technology is responsible for leading Houzz’s internal technology strategy and operations. This includes oversight of IT Support & Systems Engineering, Business Systems, and Program Management functions. You will define and execute the roadmap for core IT functions—including enterprise SaaS platforms, end-user computing, internal tools, and infrastructure—ensuring performance, scalability, security, and alignment with company priorities.

You’ll partner cross-functionally with engineering, security, and business leaders to shape the company’s internal tech environment, champion modern IT practices, and ensure operational excellence across systems and services. This includes driving global hardware and software lifecycle management, overseeing IT service delivery, and supporting compliance readiness (e.g., SOC 2, SOX).

This is a highly cross-functional leadership role requiring clear communication, strong technical intuition, and a track record of scaling IT operations in complex environments.

Houzz is a fully remote, globally distributed company. Success in this role requires leading distributed teams effectively, building trust across departments, and balancing high-level strategy with hands-on execution.

• Define and drive the IT strategy, ensuring scalability, performance, and alignment with business needs
• Lead global IT operations including service desk, hardware lifecycle, endpoint management, and procurement
• Build and lead a high-performing IT organization, including managers, engineers, and support staff
• Improve IT service management (ITSM) practices, helpdesk responsiveness, and automation of manual workflows
• Establish and track operational KPIs, surfacing insights and driving continuous improvement
• Support hiring, career development, and management training within the IT org
• Serve as a strategic partner to executive leadership—communicating risk, performance, and initiatives with clarity
• Collaborate with business leaders across the organization to implement and guide technology use (Sales, People, Marketing, Finance, etc)
• Partner with Engineering, Security, and Compliance teams on audits, secure architecture, and tooling integrations
• Ensure systems, data, and processes are compliant with industry standards (e.g., SOC 2, SOX)
• Manage vendor relationships and technology contracts, driving licensing optimization and ensuring vendor performance aligned with organizational priorities

• 8+ years in Information Technology leadership or technical operations roles
• At least 2+ years experience managing managers (e.g., senior manager or director level)
• Experience operating in remote or distributed organizations
• Experience with implementing and auditing compliance frameworks such as SOC 2 (Type I/II), SOX, or equivalents
• Experience with NIST and/or ISO 27001 security frameworks and remediation and/or maturing of security operations
• Familiarity with MDM and BYOD frameworks
• Proven success in scaling IT functions through periods of change or growth
• Strong communication skills across technical and business stakeholders
• Strategic mindset with willingness to roll up sleeves when needed
• Strong people leadership and mentoring skills 

• Experience in both startup and enterprise settings
• Familiarity with CRM/ERP and integration of backoffice systems
• Exposure to M&A, high-growth environments, or post-funding scale-ups
• Background in ITSM, service delivery frameworks, or process automation
• AWS experience (hands-on or architectural), particularly in support of internal tools or automation
• Proven track record of driving cross-functional initiatives and aligning IT with broader business goals
• Bachelor’s degree from an accredited college or university in a technology-related or business management field

Compensation, Benefits and Perks

This role has an annual starting salary range of $160,000 - $190,000. In addition to salary, you’re eligible for competitive benefits that support you and your family as part of your total rewards package at Houzz. Also, depending on the role, you could be eligible for an equity award. Actual compensation is influenced by a wide array of factors, including, but not limited to, skills, experience, and specific work location.

Benefits and perks include:

- Flexible Paid Time Off (PTO)

- Home internet stipend

- Medical, dental, and vision benefits

- Maternity/paternity leave program

- Employee Assistance Program (EAP)

- Professional Development Reimbursement Program

- 401(k) retirement savings plans (Pre-Tax and Roth)

- Flexible Spending Accounts (FSA) - Medical & Dependent Care

- Health Savings Account (HSA) with company contribution 

- Healthy at Houzz program

Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.

We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.

If you would like assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.

Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans

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Be Who You Are and Do What You Love at Houzz 

About Houzz

When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality. 

So they built Houzz. 

Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably. 

Our Mission and Core Values

We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone. 

Our Mission

To create the best experience for home renovation and design.

Our Core Values

We’re a Community

We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.

We Build the Future

We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward. 

We Make Things Happen

We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.

By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice.

*Roles listing ‘Remote - US’ as a location are not currently available in the following states: Alaska, Hawaii, Louisiana and Montana.

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