Operations Coordinator - Remote
Skills
- 3+ years in customer service or operations within healthcare, staffing, or call center environments.
- Hands-on experience with real-time scheduling, dispatch, or triage.
- Tech fluent with experience using CRMs, EMRs, workforce management tools, and multiple platforms simultaneously.
- Strong written and verbal communication skills with proven de-escalation and empathy capabilities.
- Reliable attendance and ability to commit to set remote shifts and mandatory training.
Responsibilities
- Coordinate same-day caregiver staffing and make timely schedule adjustments to meet client needs and preferences.
- Serve as the first point of contact for urgent client and family issues, providing empathetic, clear, and prompt communication.
- Execute operational tasks including check-ins, staffing activities, inbound communications, and task acceptance.
- Resolve service delivery challenges with urgency and professionalism, escalating per policy when needed.
- Accurately document client updates, staffing changes, and escalations to maintain regulatory and company standards.
- Deliver tailored updates to owners, clients, families, and Care Pros based on audience and communication preferences.
- Meet KPIs such as phone answer rate, task acceptance rate, and time available for tasks and calls.
- Attend two-week full-time training (on-camera) and consistently work assigned shifts.
Education
- High school diploma or GED required.
- Bachelor's degree preferred but not required.
Benefits
- Hourly pay: $21.60/hr (national pay scale used for remote roles).
- Equity opportunities and 401(k) with up to 4% company match.
- Medical, dental, and vision coverage including zero-cost plan options for employees.
- Employer-paid Short Term Disability, Long Term Disability, and Life Insurance; voluntary additional life insurance available.
- Generous time off program, mental health benefits, wellness program, and employee discounts.
- Remote-first work environment with opportunities for internal mobility into client, recruiting, and HR roles.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
A hands-on, tech-native operator is needed to glue together customer success, engineering, and field operations at a rapidly scaling ag‑tech startup.
Secureframe seeks a strategic, data-driven Senior Revenue Operations Manager to own GTM operations, forecasting, and the sales tech stack for a high-growth SaaS business.
Visit.org is hiring a Dallas-based freelance Event Specialist to manage day-of onsite logistics for corporate social-impact experiences.
Enable Dental is seeking an analytical, execution-focused Workforce Analytics & Optimization Manager to build staffing models, forecasts, and dashboards that optimize deployment of its field care teams.
Lead and coach a hybrid outbound vendor management team at Oscar to meet KPIs, improve operational workflows, and enhance member and provider services.
Honor exists to expand the world's capacity to care.
5 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
