Technical Program Manager III

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. 

We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.

What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. 

What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/

How YOU will make a Difference:

This role brings together technical leadership, thoughtful planning, and strong cross‑team collaboration. As a Technical Program Manager, you guide complex initiatives from concept to completion to shaping clear roadmaps, defining meaningful milestones, and ensuring every technical decision supports long‑term scalability and compliance. You work closely with engineers to design systems that truly meet HMA’s needs, while keeping communication flowing smoothly between technical teams, business partners, vendors, and regulatory groups.

HMA's Tech Stack

Regardless of level, all candidates are expected to have familiarity or expertise with the following: 

·       Care Management: CaseTrakker for utilization management and clinical workflows. 

·       CRM & Engagement: Microsoft Dynamics 365 for member and provider services. 

·       Roadmap & Strategy: Aha! for roadmap, reporting and dashboards. 

·       Delivery Management: Azure DevOps (ADO) for backlog management, pipelines, and reporting. 

What YOU will do:

At Level 1, you are responsible for the tactical execution of specific technical initiatives. You work closely with engineering leads to ensure sprints are organized and blockers are removed. 

·       Agile Execution: Manage daily stand-ups, sprint planning, and retrospectives for a single dedicated development team using Azure DevOps. Ensure tickets are properly scoped and tagged. 

·       Tool Support: Act as the first point of contact for technical issues regarding CaseTrakker or Dynamics 365 workflows, triaging bugs to the appropriate engineering teams. 

·       Documentation: Maintain technical documentation and process flows for system updates. 

·       Release Coordination: Assist in the coordination of release schedules, ensuring that User Acceptance Testing (UAT) is completed and signed off before deployment. 

·       Reporting: Generate basic burn-down charts and velocity reports from ADO to track team progress against timelines. 

At Level 2, you manage complex programs that span multiple tools. You understand how data flows between systems and proactively manage the dependencies between the claims engine and the CRM. 

·       Integrated Program Management: Lead technical programs that require simultaneous updates to our claims system and Dynamics 365. Ensure APIs and data integrations are aligned across teams. 

·       Dependency Management: Identify and track critical path dependencies across programs. Resolve conflicts where resource availability clashes. 

·       Solution Architecture Support: Partner with Architects to define technical requirements. Translate business needs (e.g., "New Medicare Plan launch") into technical tasks across the ecosystem. 

·       Risk Mitigation: Proactively identify technical risks (e.g., legacy code refactoring need) and propose mitigation strategies to leadership. 

·       ADO Optimization: customize Azure DevOps boards, queries, and dashboards to provide real-time visibility into program health for stakeholders. 

As a level 3 Technical Program Manager, you own the technical roadmap. You are looking 6–12 months ahead, aligning IT strategy with organizational healthcare goals, and managing high-level relationships with software vendors. 

• Leadership: Define and evolve program management standards, guide and assist program managers to meet standards. 
• Programs Oversight: Manage the "Program of Programs." Balance resources across conflicting business priorities. 
• Mentorship: Mentor Level 1 and 2 TPMs, establishing best practices for technical delivery and fostering a culture of engineering excellence. 
• Strategic Roadmap: Define the long-term technical strategy for the internal toolset. Plan and execute system upgrades to keep up-to-date.  Coordinate dependencies to ensure system compatibility. 
• Governance & Compliance: Establish the governance framework for how we use Azure DevOps across the enterprise. Ensure all technical solutions comply with HIPAA and security standards. 

Knowledge, Experience and Attributes:

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field; advanced degrees (Master’s or MBA).
• 5-7+ years of experience in technical program management, with a focus on delivering scalable technology solutions in healthcare or insurance sectors.
• Proven expertise in managing health insurance platforms, data pipelines, and claims processing systems.
• Hands-on experience with self-funded insurance models and associated technologies is highly preferred.
• Proven ability to meet deadlines in a fast-paced, changing environment
• Skilled at building relationships and moving projects forward with diverse audiences who have competing priorities
• Strong problem-solving and analytical skills
• Strong organization skills 
• Strong leadership skills in keeping projects on schedule

Compensation:

The base salary range for this position in the greater Seattle area is $152,000-173,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.

Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.

In addition, HMA provides a generous total rewards package for full-time employees that includes:

• Seventeen (IC) days paid time off (individual contributors)
• Eleven paid holidays
• Two paid personal and one paid volunteer day
• Company-subsidized medical, dental, vision, and prescription insurance
• Company-paid disability, life, and AD&D insurances
• Voluntary insurances
• HSA and FSA pre-tax programs
• 401(k)-retirement plan with company match
• Annual $500 wellness incentive and a $600 wellness reimbursement
• Remote work and continuing education reimbursements
• Discount program
• Parental leave
• Up to $1,000 annual charitable giving match

How we Support your Work, Life, and Wellness Goals

At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.

We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.) 

HMA requires a background screen prior to employment.

Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.

HMA is an Equal Opportunity Employer.

For more information about HMA, visit https://www.accesshma.com/