Supervisor, Revenue Cycle Support

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

The Supervisor, Revenue Cycle Support will lead, coach, and mentor the Interoperability Support staff to ensure enhanced performance, growth, and development. This supervisory role must have strong communication skills and deliver SLA performance while driving the company core values. The role will include leadership of up to 10 individuals with potential for additional growth of resources.

This role operates in a professional office environment with standard office equipment. HHAeXchange roles are expected to work onsite at an HHAeXchange office 5 days per week. This position will be located in our Miami, Florida office.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead and Develop Teams: Provide leadership, coaching, and mentorship to the Interoperability Revenue Cycle Operations Support team to drive high performance, engagement, and professional growth.
• Operational Oversight: Manage ticketing queues to ensure timely resolution of cases in compliance with SLAs and quality standards.
• Performance Management: Conduct regular performance reviews, deliver constructive feedback, and manage corrective actions in alignment with company policies.
• Talent Acquisition & Onboarding: Interview and onboard new team members to support organizational growth and capability building.
• Communication & Alignment: Clearly communicate organizational goals, policies, and expectations to ensure team alignment and accountability.
• Subject Matter Expertise: Serve as an escalation point and trusted advisor for complex client, payer, and internal issues.
• Relationship Management: Build and maintain strong partnerships with clients, payers, and cross-functional teams to enhance operational efficiency and customer satisfaction.
• Process Improvement: Identify and implement process enhancements, including SOP development, to support scalability and case deflection.
• Project Leadership: Oversee multiple projects in a fast-paced, deadline-driven environment, ensuring successful execution and delivery.
• Reporting & Analytics: Track, analyze, and report on key performance metrics to drive continuous improvement and operational excellence.
• Industry Knowledge: Maintain up-to-date expertise on product offerings, industry trends, and evolving customer needs.
• Culture & Collaboration: Foster a collaborative, inclusive team culture focused on communication, accountability, and shared success.

• Leadership & Team Development: Proven ability to lead and motivate teams in interoperability support, EDI, RCO, and healthcare IT operations; skilled in team building, coaching, and fostering collaboration.
• Technical Expertise: Advanced proficiency in mapping, testing, and maintaining electronic interfaces using TXT, CSV, ANSI X12N, JSON, and XML; strong knowledge of revenue cycle management and claims processing.
• Operational Excellence: Adept at managing competing priorities and complex workflows in high-volume environments; highly organized with strong attention to detail and technical accuracy.
• Communication & Interpersonal Skills: Excellent communicator with the ability to influence, coach, and build relationships; calm and solution-oriented under pressure; passionate about delivering exceptional customer service and value.

• Other duties assigned by supervisor or HHAeXchange leader.

• Travel up to 10%, including overnight travel

• Experience: Minimum 3+ years managing a technical customer care or support team in a fast-paced environment.
• Technical Proficiency: Strong knowledge of CRM platforms, with demonstrated expertise in Salesforce and Jira.
• Customer Engagement: Exceptional customer service and communication skills, with the ability to support diverse user personas, including SMB and non-technical audiences.
• Industry Knowledge: Familiarity with SaaS models; experience supporting software with a freemium platform is highly desirable.

The base salary range for this US-based, full-time, and exempt position is $72,000 - $80,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.