Customer Support Specialist
Skills
- Excellent written and verbal English communication
- Customer-facing support experience (email/chat/phone/video)
- Comfort with SaaS products and basic technical troubleshooting
- Strong organization, attention to detail, and time management
- Ability to think systemically and explain complex ideas clearly
- Willingness to iterate based on feedback and work with a sense of urgency
Responsibilities
- Respond to customer inquiries via email, chat, video, and phone during the 11:00–19:00 CT / 12:00–20:00 ET shift
- Diagnose and resolve unique space-scheduling scenarios and configuration questions
- Deliver concise product demos via video links and guide prospective customers through setup
- Maintain and update internal product collateral and knowledge base articles
- Collect, document, and share customer feedback to inform product and support strategy
- Collaborate with cross-functional teams on support workflows and improvements
Education
- High school diploma or equivalent required
- College coursework or degree in a relevant field preferred but not required
Benefits
- Competitive salary and benefits package
- Paid time off
- Flexible schedule
- Creative, collaborative environment with international teammates
- Direct exposure to leadership and opportunity to shape product
- Remote-first culture with occasional in-person opportunities
Average salary estimate
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