Intake Support Specialist - Remote

Summary: The role of the Intake Support Specialist is to build trusted relationships with our clients, their claimants and our vendor partners and their providers by providing superior customer service. 

Key Responsibilities: “To simplify complexities for each customer.”

1.  Works with Team Lead, Supervisor and Manager to resolve phone, email, and fax inquiries related to requests for service, referrals, eligibility verification, authorization and other Ancillary Benefit Management. Utilizes strong verbal and written communication, listening and organizational skills, ability to multi-task, as well as strong problem-solving and reasoning skills to accomplish this.
2. Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
3. Demonstrates ability to read medical notes, utilization review letters, comprehend instructions, and write short correspondence/memos as well as translate jargon and complex processes into simple, step-by-step instructions.
4. Demonstrates attention to detail, ability to work in an ever-changing work flow environment, patience, professionalism, and compassion while handling difficult customers and situations. Shows flexibility and a customized approach in meeting all types communication styles and personalities. Takes initiative and assumes responsibility where appropriate.

Qualifications/Education/Certifications:

High school diploma or general education degree (GED) and one to two years related experience required; or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

Knowledge of Windows-based applications as well as the ability to multi-task with dual monitors and swiftly enter information using keyboard is required.  Ability to demonstrate strong critical thinking skills is required. Prior experience in an administrative business environment is highly preferred. Experience in the healthcare industry is preferred.

Role-Based Competencies:

• Shows Drive & Initiative
• Collaboration & Teamwork
• Delivers Quality Results Timely
• Communicates Effectively
• Job Knowledge & Skills

Physical Demands/Working Conditions:

Duties are performed primarily in a home office setting utilizing computer equipment. Travel to attend meetings and visit locations throughout the country may be required. While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to use hands.  The employee is occasionally required to stand and walk. *** Job descriptions will be reviewed and are subject to changes of business necessity.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.