Customer Care Associate I - FM
Job Summary
Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.
Major Tasks, Responsibilities, and Key Accountabilities
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
- Performs necessary follow-up to ensure customer service expectations are met.
- Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Resolves customer issues including issuance of credit concessions.
- Refers complex, non-standard problems to supervisor.
Nature and Scope
- Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
- Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
- None.
Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- No travel required.
Education and Experience
- HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Drive sales growth and support customer orders as an Inside Sales Representative for HD Supply’s Portable Coverage team, working remotely with occasional onsite presence in New Braunfels, TX.
HD Supply is hiring a Fabrication Order Associate to coordinate fabrication orders, handle escalations and returns, and support compliance and system updates for sales and warehouse teams.
Provide patient pre-screening and testing at America's Best to support optometrists and ensure efficient, high-quality eye care.
Serve as a bilingual (Spanish) Financial Concierge at Huntington's N Broadway branch, helping customers meet their financial goals through exceptional service and product guidance.
TP is hiring a Remote Customer Engagement Advisor to resolve consumer issues, provide coaching support, and deliver high-quality service using digital tools and processes.
Provide frontline technical support for Planar's digital signage products—troubleshooting hardware, managing cases in CRM/PLM systems, and coordinating escalations and on-site assistance as needed.
Support Walmart's risk and customer experience by investigating escalations, resolving account issues, and preventing loss as a Contact Center Resolution Specialist.
Senior leader needed to lead and transform customer support and revenue cycle operations for a global energy solutions provider, improving billing, collections and the customer experience.
Zed, a fast collaborative code editor built in Rust, is seeking a user-focused Support Engineer to manage user-facing channels, reproduce technical issues, and help shape the product through actionable feedback.
Be the welcoming face of the historic Fairmont Olympic Hotel in Seattle as a Front Desk Agent, delivering warm, efficient service and smooth check-in/check-out experiences for guests.
Provide professional front-desk reception and administrative support for GBS Benefits’ South Salt Lake office, including visitor greeting, phone handling, and basic license and broker appointment support.
Assurant seeks an Associate Insurance Underwriter to support its Homeowners (HO3) team by handling inbound calls, resolving customer inquiries, and promoting insurance solutions while maintaining high satisfaction and retention metrics.
Help keep artists creating by providing fast, empathetic after-hours remote support and operations coverage for Pirate Studios in either Los Angeles or New York.
Provide friendly, accurate patient registration and phone support at Intermountain Primary Children\u2019s Hospital as a Customer Service Representative with R1 RCM, working across multiple systems in a fast-paced clinical setting.
Acumen is seeking a compassionate Customer Relations Specialist to provide attentive, professional support and advocacy for clients and families using its fiscal agent services.
HD Supply, a wholly owned subsidiary of The Home Depot, is a leading wholesale distribution company serving customers and their communities across the Multifamily, Institutional, Hospitality, Trades, Government Housing, Healthcare, Building Servic...
11 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
