Customer Engagement Platforms Manager
Skills
- Hands-on Gainsight (or similar) administration and optimization
- Experience designing and executing lifecycle engagement campaigns
- Strong data fluency with dashboarding, segmentation, and analytics
- Ability to translate strategy into scalable system configuration and workflows
- Cross-functional collaboration and stakeholder enablement
Responsibilities
- Administer, configure, and optimize the Gainsight platform including data models, integrations, health scoring, and lifecycle frameworks.
- Design and launch customer engagement programs (in-app journeys, email campaigns, lifecycle workflows) and measure performance.
- Build dashboards and reporting to surface actionable insights for leadership and frontline teams.
- Establish documentation, best practices, and governance for platform usage and data architecture.
- Train and enable Customer Success and Operations teams on workflows, system updates, and ongoing improvements.
- Partner cross-functionally with CS, Services, Sales, Marketing, and Technology to ensure data accuracy and alignment to business goals.
- Implement cyclical feedback and transparent communication processes for continuous improvement.
Education
- Bachelor’s degree or equivalent experience preferred
- Relevant certifications (e.g., Gainsight Administrator) are a plus
- Continuous learning mindset with interest in product and analytics tools
Benefits
- Competitive base salary ($105,000 - $124,000)
- 401(k) match
- Health care coverage
- Paid time off
- Stock options / equity
- Remote work and flexible environment
- Professional development and career growth opportunities
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Technical Customer Success Manager needed to manage strategic enterprise accounts, drive cloud/DevOps adoption, and deliver measurable customer outcomes while working remotely from North Carolina.
Lead WeTravel’s global onboarding and implementation function to accelerate activation and scale a high-performing, systems-oriented team serving multi-day travel businesses.
Lead Ollie’s Retention and Sales CX team remotely from the Nashville or Salt Lake City area to coach advocates, hit sales and retention goals, and deliver best-in-class care for dogs and their parents.
Fetch Specialty & Emergency Veterinary Centers in Brandon, FL is hiring a Referral Coordinator to manage referrals, support referring clinics and guests, and ensure accurate medical documentation and smooth case transitions.
Lead Vital Lyfe's post-sale customer success strategy to scale D2C and B2B operations and ensure exceptional onboarding, retention, and service delivery.
Provide bilingual (English/Spanish) technical customer support for Veeva’s content management software, helping customers resolve issues and adopt best practices.
Support Rallye Motor Company’s Acura service team in Roslyn by managing inbound/outbound calls, scheduling service appointments, and delivering high-touch customer follow-up in a part-time BDC role.
Support GCU's enrollment goals by qualifying prospective students through timely outbound and inbound conversations and routing interested candidates to admissions counselors.
Customer-focused Contact Center Agent needed to manage inbound calls, resolve transportation issues, dispatch drivers, and support families and school districts in a remote, part-time role.
Plaza Healthcare seeks a friendly, organized Receptionist to manage front-desk operations and support patient-facing services at its South Scottsdale skilled nursing facility.
Support a historic no-kill cat shelter as a part-time Adoption Counselor helping match cats with loving, responsible homes while representing Gifford at outreach events.
Provide warm, professional intake and scheduling support for clients seeking mental health services during weekend coverage, ensuring accurate matching and seamless transitions to clinicians.
DailyPay is hiring a Technical Engagement Analyst in Minneapolis to troubleshoot integrations, optimize client data exchanges, and serve as a technical escalation partner for client-facing teams.
Our mission is to transform lives by providing all children access to high quality healthcare in school.
4 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
