Customer Care Agent (Remote/Part Time)
Skills
- 2+ years call center or customer support experience
- 1+ years remote work experience
- Strong computer literacy and ability to use multiple systems simultaneously
- Proven de-escalation and conflict-resolution skills
- Ability to read maps and use geographic software
- Clear verbal and written communication skills
- High attention to detail and strong data entry accuracy
- Comfort sitting/standing and speaking for extended periods
- Ability to work scheduled shifts (including mornings or afternoons)
Responsibilities
- Answer high-volume inbound calls from parents, drivers, and school districts with professionalism
- Document customer interactions and enter data accurately into systems
- Dispatch drivers to client locations and coordinate trip logistics
- Troubleshoot and resolve transportation issues, escalating when necessary
- De-escalate distressed customers and maintain calm under pressure
- Use mapping/geographical software to verify routes and locations
- Communicate via phone, email, and messaging platforms with diverse stakeholders
- Cross-train and assist other teams during call volume fluctuations
- Follow HIPAA-compliant procedures when handling ePHI
Education
- High school diploma, GED, or equivalent required
- Additional coursework or certifications in customer service or related fields a plus
Benefits
- $16/hour pay rate plus eligibility for a 5% bonus
- Remote work and flexible part-time scheduling
- Structured training (full-time training schedule provided)
- Mission-driven workplace with emphasis on diversity, inclusion, and ESG
- Opportunities to cross-train and support other operational areas
- Reasonable accommodations available for qualified applicants
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead WeTravel’s global onboarding and implementation function to accelerate activation and scale a high-performing, systems-oriented team serving multi-day travel businesses.
Provide advisor-facing client support and account maintenance at LPL Financial (supporting Deseret First Credit Union), handling inquiries, onboarding, and day-to-day account activity in a fast-paced office environment.
MPF Federal is looking for a computer-savvy Remote Customer Service Representative to support Veterans and providers by verifying benefits, navigating systems, and delivering excellent customer care.
Lead Vital Lyfe's post-sale customer success strategy to scale D2C and B2B operations and ensure exceptional onboarding, retention, and service delivery.
Autodesk is seeking a Senior Technical Adoption Specialist for Enterprise Systems to provide high-level technical guidance and drive adoption across large enterprise customers using cloud and on-premise infrastructure.
Fetch Specialty & Emergency Veterinary Centers in Brandon, FL is hiring a Referral Coordinator to manage referrals, support referring clinics and guests, and ensure accurate medical documentation and smooth case transitions.
Elevare Branding seeks a proactive Customer Support Manager to lead support operations, resolve escalations, and drive process improvements that elevate client satisfaction.
Provide warm, professional intake and scheduling support for clients seeking mental health services during weekend coverage, ensuring accurate matching and seamless transitions to clinicians.
Unify is hiring a product-minded Customer Support specialist to own support operations, documentation, and product feedback from the NYC office.
Support GCU's enrollment goals by qualifying prospective students through timely outbound and inbound conversations and routing interested candidates to admissions counselors.
Linear is hiring a Scaled Customer Success Manager to drive programmatic, data-informed adoption and retention for a large portfolio of customers while working remotely across North America.
Support and enable schools and internal teams by managing digital orders, integrations (LTI/rostering), training, and platform support for world language learning products.
Plaza Healthcare seeks a friendly, organized Receptionist to manage front-desk operations and support patient-facing services at its South Scottsdale skilled nursing facility.
EverDriven is the pioneer of supplemental and alternative student transportation. First established in the early 2000’s in Orange County, California, EverDriven has grown to gain the trust of over 450 school districts in 27 states. Our experience ...
13 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
