Firm Administrator

At GMKE, we know that great talent is the key to achieving the best outcomes for our clients and customers. For the last 18 years, our talented attorneys have built a distinguished reputation as unyielding advocates to insureds facing litigation and trusted partners to insurance companies seeking to responsibly manage liabilities.

We’ve done this by putting our mission at the center of everything we do, living our values, and taking a real approach to every case – resulting in consistently excellent outcomes in the courtroom.

Who We Are
Groth, Makarenko, Kaiser & Eidex is a premier civil defense firm in the Southeast building the future of insurance defense to ensure the best outcome for every carrier and every insured, in every case.

Our values – sincerely diligent, honorably competitive, accountable, client serving, and united in collaboration – shape the way we approach each case and every relationship, acting as our guiding light in all that we do. GMKE is more than just a firm; it’s a community of diverse, growth-minded people, each drawn to our dynamic environment and mission, as we expand our reach throughout the Southeast.

About the Role
At the center of the firm’s daily operations, the Firm Administrator ensures that our people, processes, and culture work in unison to achieve excellence. The Firm Administrator is responsible for the operational efficiency of the headquarters office and the oversight of all non-attorney staff. In this capacity, you will serve as both a strategic leader and a hands-on manager, ensuring that daily operations align with the firm’s standards of excellence. You will set and uphold expectations for performance, professionalism, and accountability, while fostering a culture that reflects the firm’s values and long-term objectives.

This role requires clarity, order, and foresight. You will be entrusted with establishing structure in complex environments, anticipating challenges before they arise, and implementing solutions that strengthen the organization. As the cultural standard-bearer for non-attorney staff, you will drive engagement, consistency, and collaboration, ensuring the firm’s people and processes operate at their highest potential.

Responsibilities

• Hold accountability for the performance and operations of all non-attorney staff, setting clear expectations and ensuring consistency across teams

• Oversee and evaluate day-to-day operations to maintain efficiency and alignment with firm standards

• Manage and develop a team of Lead Litigation Paralegals, providing guidance, accountability, and alignment with firm priorities

• Direct staffing assignments for non-attorney personnel, ensuring appropriate alignment of paralegal support with attorney and partner group needs

• Work cross-functionally with finance leadership to review and interpret financial reports, including P&L statements, and provide informed insights to support firm goals

• Manage key firm systems, ensuring accurate data capture, reporting, and integration across departments

• Analyze data and translate it into actionable insights that inform operational decisions and long-term strategy

• Collaborate with people leadership to establish strong talent acquisition and people practices, supporting the recruitment, development, and retention of high-performing staff

• Build and maintain vendor relationships that support operational and strategic priorities

• Present operational strategy recommendations to the partners based on research, analysis, and firm performance data

• Oversee and implement firm projects as assigned by the partners, ensuring timely execution and successful outcomes

• Champion the firm’s culture by upholding its values and ensuring accountability is maintained in a respectful, professional, and forward-looking manner

Qualifications

• Minimum of 3–5 years of prior firm administration or law firm operations management experience

• MBA or advanced business/management degree preferred

• Prior experience as a paralegal highly preferred, with a demonstrated understanding of the responsibilities, workflows, and challenges of non-attorney legal staff

• Proven leadership ability with experience managing teams, setting expectations, and holding individuals accountable

• Impeccable communication skills and professionalism, serving as an example for staff at all levels

• Strong collaboration skills, with the ability to partner effectively across departments and with firm leadership

• Demonstrated ability to create and foster a positive, high-performing culture

• Substantial operational experience, including oversight of systems, processes, and cross-functional projects

• Ability to interpret financial data, including P&L statements, and apply insights to operational decision-making

• Presence that embodies and upholds the firm’s values in all interactions and decisions

Diversity At GMKE
GMKE is committed to providing equal employment opportunities to all applicants and employees, fully complying with state, federal, and local laws that prohibit discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or any other status protected by applicable law. We strive to build a team that reflects the diversity of the communities and clients we serve, recognizing that varied perspectives and experiences enhance both our workplace and our approach to client needs. and our approach to client needs.