ServiceNow Developer

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Engineering

Job Qualifications:

Skills:

Engineering Management, Information Technology Operations, Systems Engineering

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

You will be joining a new, agile digital transformation initiative to improve the program’s global effectiveness, increase operational visibility into its IT assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Security Operation (SECOPs), Governance, Risk, and Compliance (GRC).

Responsibilities:

• Work with development team on developing and configuring ServiceNow applications, plug in and solutions to implement system stakeholder requirements.
• Participate in all Scrum ceremonies and/or discussions with team members and stakeholders.
• Building, administering, and maintaining on-premises Service Now infrastructure using RHEL7/RHEL8 and Windows Server 2019 server operating systems, to include patching/updating of operating systems.
• Maintain account membership of ServiceNow HIWAVE Account.
• Build, administer, upgrade, and maintain the on-premises Service Now application on the infrastructure. Maintain the Service Now instance registration on the vendor site. Act as a technical POC with the vendor.
• Provide limited front end administration support of Service Now (for example, installing addons and apps from the vendor site onto the on-premises instances) to assist the front end developers & Service Now systems administrators.
• Implementing and maintaining DISA STIG and SRG guidance on the on-premises infrastructure. Harden the infrastructure and application to meet all DoD security requirements and guidance. Maintain security compliance, sometimes manually, often using automation tools/scripts. Generate security checklists as required.
• Build, administer, upgrade, and maintain the on-premises MariaDB databases (with assistance from dedicated database administrators) used by the Service Now application. Schedule, monitor, restore and troubleshoot database backups.
• Configure environment to be STIG Compliant and Hardening the modified version of Tomcat included in the Service Now application
• Coordinate with the Network Operations to build, maintain, and troubleshoot the load balancing/application proxy F5 BigIP entries for the Service Now application instances.
• Write, update, and maintain various documents (install & configuration guide, operations sustainment guide, SOPs, TTPs, KBAs, upgrade guides, etc.) required by systems engineering management processes to fully document all aspects of the Service Now build. Documentation will be built based off vendor guidance (when available) but customized for our enterprise environment.

Required Qualifications:

• 5+ years experience required.
• Must have active/current Secret clearance.
• Bachelors degree in Computer Science or a relevant field – may substitute additional years of experience
• Experience with Linux OS Administration
• Experience with Maria DB and/or My SQL
• Experience with Domain Separation
• Experience with Certificate Management
• Experience with creating diagrams for complex design solutions.
• Must meet DOD 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire. Additional specific certifications may be required, depending on job assignment.
• Intermediate knowledge of software engineering principles such as Java Script, REST API, and SOAP API
• Intermediate knowledge of the hardware, software, and systems associated with software engineering.

Preferred Qualifications:

• Experience with ServiceNow
• Database design and development (Maria DB)
• Basic understanding of Software Development Life Cycle and Agile methodologies.
• Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)
• Knowledge of SAML, Active Directory, or LDAP

The likely salary range for this position is $105,622 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans