Sr Manager, Regional Security

Role overview: 

This role is responsible for Gartner’s physical safety & security program across the Americas region and will also provide operational support for regional events.   

The ideal candidate can successfully work and lead in a collaborative and matrixed environment, be exceedingly well organized and flexible, demonstrate a high level of professionalism and discretion in handling sensitive business information, and balance thorough risk management practices with a customer-service mindset.  

Reporting Relationship: The candidate will report to the Sr. Director, Global Security Operations. 

Key Responsibilities:  

• Execute and further refine a regional safety & security strategy, incorporating people, process, and technology elements at all assigned office locations.  

• Manage the Americas security team, including both employees and contract site security, ensuring excellent performance and that contract terms and service-level agreements are met. 

• Partner successfully with a broad and diverse group of internal stakeholders, including Health & Safety, Real Estate, Event Security, Human Resources, and local business unit leaders. Provide counsel and recommendations on security issues as needed. 

• Perform site safety and security risk assessments; implement findings and recommendations. 

• Lead and/or contribute to programs such as Threat Management and Workplace Violence, Crisis Management/Emergency Response, Traveler Support, etc. 

• Collaborate and assist in completing regional security-related investigations with Information Technology, HR, Legal, and other appropriate stakeholders. 

• Coordinate and participate in the close protection of company executives, event guests, and VIPs. 

• Support the Global Event Security team as needed, including contributing to projects, planning, and supporting events. 

• Manage internal documentation; contribute ideas to improve program processes, tools, services, and techniques. 

• Liaise with external industry resources (e.g., law enforcement, government, emergency responders, industry peers & associations, etc.) on event security best practices 

• Other safety and security duties as assigned. 

Key Skills: 

Candidates must demonstrate they can successfully: 

• Assess regional security and safety threats, including geopolitical, terrorism, civil unrest, infrastructure, and environmental threats, and manage incidents and events.   

• Develop event security plans and manage event security operations. 

• Prepare and present risk assessments, investigation reports, and situational awareness briefings.  

• Execute Threat Management and Workplace Violence prevention programs, investigations, and training. 

• Support access control and security system technology, guard force, and general vendor management activities.  

• Coach, train, and effectively address performance concerns for both employees and contract staff. 

• Exercise sound operational judgment, as well as flexibility to shifting priorities and challenges. 

• Correctly prioritize objectives and effectively manage resources. 

• Communicate effectively with a broad range of stakeholders, including executives. 

Key Qualifications:  

• At least 10 years of experience in the security field, including experience in a corporate environment. 

• Operational experience managing security vendors, guard services, and external security teams. 

• Expertise in threat management, threat assessment, protective intelligence, and personal protective processes. 

• Experience with law enforcement, regional security, or security risk management preferred.  

Other Requirements:  

•  Ability to travel up to 40% and have a current passport. 

• Work evening or weekend hours in the event of a security incident or event. 

• Perform and oversee routine security functions including walking escorts, climbing stairs, and standing stationary posts. 

• Possess or have the ability to obtain an Armed Security Officer certification through TSA within 90 days of hire. 

• Proficiency in Microsoft Office tools. 

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