Service Technician Level 2

We are seeking a Service Technician Level 2 to provide reliable IT support across desktops, servers, networks, and remote access solutions. This role involves direct communication with customers, hands-on troubleshooting, and escalation when needed. The ideal candidate brings practical experience with Windows environments, virtualization, backups, and user migrations.

Key Responsibilities

• Communicate with customers as needed, keeping them informed on incident progress, upcoming changes, or agreed outages
• Provide IT support on technical issues involving workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, and software
• Deliver technical support at the network level, including WAN/LAN connectivity, routers, firewalls, and security
• Assist with remote access solutions, such as VPN and Terminal Services
• Escalate service requests requiring higher-level engineer support
• Accurately log and complete timesheets on a regular basis
• Troubleshoot Windows OS (10, 8, 7) desktops, including printer setup and connectivity issues
• Provide basic support for Microsoft Windows Servers (2008–2022)
• Work effectively in virtual environments such as Hyper-V or VMware
• Configure and maintain backup technologies, including Datto, Veeam, Symantec, and CloudBerry
• Diagnose and resolve WAN and LAN issues in a timely manner
• Support PC hardware repairs and replacements when needed
• Deploy and migrate users from old PCs to new PCs
• Collaborate with SME businesses to directly support and strengthen their IT infrastructure

• Experience in Active Directory (creation of account, password reset, account unlock, domain trust issues etc) 

• Sound knowledge of Backup technologies

• Experience with Office 365 Administration (user/mailbox creation, out of office, email delegation, email forwarding etc..)

• Strong desktop knowledge, Windows 10 ,8 and 7
• Experience with mobile device management
• Strong Microsoft Office Skills
• Great Verbal and Written communication skills

Helpful but not required Certifications

• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified IT Professional (MCITP)

Schedule: Monday through Friday. 8AM to 5PM (CST)

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.