Community Director - NE (REF10330D)

Multifamily Property Management

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: Arpeggio Pasadena
• 325 Cordova St, Pasadena, CA 91101, USA
• Full-Time
• Unit Count: 135
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

Pay: $33 - $37 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI. 
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed. 
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget.
• Accurately processing vendor invoices and managing accounting month end.
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
• Assist in budget preparation and delivery.

7. Risk Management

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements.

8. Facility Maintenance 

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

• Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

• Yieldstar
• Yardi
• Weblisters
• RealPage
• On-Site
• Microsoft Word
• Microsoft Excel
• Knock
• Craigslist
• Adobe Acrobat
• Google Mail (GMail)
• Google Drive
• Internet Use
• Basic Computer Skills
• Customer Service
• Management

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.