Software Implementation Engineer

As a Software Implementation Engineer at Flourish, you'll be the technical bridge between our software platform and our clients' success. You'll lead software implementations for cannabis operators ranging from emerging SMBs to large-scale multi-state enterprises, ensuring successful adoption of our seed-to-sale compliance and operational management platform.

You will work directly with dispensaries, cultivators, manufacturers, and distributors to configure our platform to their workflows, train users, and maintain compliance with state systems like METRC and BioTrack.

Job Duties

• Lead end-to-end software implementations for cannabis operations of varying complexity (SMB to enterprise-level)

• Manage multiple concurrent projects while meeting strict timelines and budget requirements within defined scopes

• Serve as the primary technical liaison during the onboarding phase that sets clients up for long-term success

• Conduct needs assessments and develop tailored implementation strategies

• Configure Flourish's platform to match cannabis supply chain workflows, including cultivation tracking, manufacturing processes, inventory management, and compliance reporting

• Assist with data migration from legacy systems (spreadsheets, QuickBooks, other cannabis platforms)

• Provide virtual and in-person training on platform features, compliance workflows, and operational best practices

• Proactively identify potential implementation risks and guide clients through mitigation strategies

• Utilize project management tools to plan, track, and communicate project milestones and deliverables

• Partner with Sales, Product, Engineering, and Customer Success teams to ensure seamless client experiences

• Collaborate with internal engineering teams to resolve technical issues and communicate product feedback

• Contribute to process documentation, SOPs, and knowledge base articles

• Support the development of implementation best practices and methodologies

Requirements

• At least two years of technical or operational experience in a cannabis production environment or a similar role is highly preferred. Direct METRC and/or BioTrack experience is a plus.

• Experience working in a start-up environment

• Project management experience in a technology environment

• Excellent organizational skills with the ability to manage and track multiple projects simultaneously.

• Strong Excel, SQL, and data-oriented technical aptitude

• Experience with process mapping and SOP development

• Excellent problem-solving and communication skills.

• Comfort with technical training in both a live and remote setting

• Familiarity with software development, tracking, project management, and communication tools (e.g. Jira, HubSpot, Teamwork, Zoom, Google Workspace, and Slack)

Studies have shown that women, people of color, and members of the LGBTQ+ community, are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.