Sr. Technical Analyst

Position Title

Sr. Technical Analyst

 

Location

Troy, MI 48098

 

Job Summary

This position is responsible for assisting businesses in implementing technology solutions in a cost effective manner by determining the requirements of a project or program, participating in the solutioning and design of requirements implementation, and communicating results to / obtaining signoff from stakeholders. Technical business analysts may be assigned by project, line of business or technology platform and are expected to participate in every stage of the software development and/or implementation lifecycle, from analysis and design, through testing, release and maintenance while adhering to current System Development Methodology (SDM) processes. Technical business analysts work closely with various customers including their immediate project teams, business unit representatives and other technical staff members, often facilitating and coordinating the communication among all parties, including vendors. The senior technical business analyst will be responsible for working on the most complex business projects and for providing strong advice and counsel to their customers on solution options, costs, timelines, designs and implementation. The senior technical business analyst will be responsible for mentoring more junior colleagues.

 

Job Responsibilities:

• Acts as a primary technical member of the project team, overseeing and documenting decisions that occur throughout the project lifecycle. Elicits specific requirements using interviews, data analysis, modeling tools, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business process analysis and task and workflow analysis. Heavy participation in architecting the logical design of the system with the architects and developers, including screen design and specifications, data modeling, and documentation of logical processing flows. Writes requirements and translates specifications to technical experts.
• Serves as the liaison between the customer community (internal and external customers) and the software development team through which requirements flow. Identifies potential technical problems before they occur and helps implement solutions by thoroughly validating all system changes relative to assigned work. Works with the business technology team as an advocate of the business unit supported. Critically evaluates information gathered from multiple sources, reconciles conflicts and distinguishes user requests from the underlying true need. Influences others to achieve project results. Escalates issues when necessary.
• Documents technical information, project information and develops training material. Writes and executes functional and performance-focused test scripts. Collaborates with Testing/QA team in the execution of User Acceptance Testing (UAT).
• Delegates tasks to project team members with clear deliverables and expected time frames. Follows up on progress of delegated tasks. Maintains accountability for delegated items.
• Uses technical skills and tools to review and analyze data, troubleshoot databases, applications, web services, system logs and utilities, in support of existing and new systems and/or initiatives. Monitors progress of projects utilizing work management tools, and works to overcome challenges.
• Acts as the liaison between the business and technology development teams.
• Works closely with technology, project, and business managers as well as cross-functional staff to ensure timely execution of project milestones. Responsible for responding to feature/functionality business and technical issues, while supporting escalated tickets generated from the service desk. Develops a roadmap for meeting the short and long term objectives.
• Adhere to all REGULATORY AND COMPLIANCE issues linked to the job and the team and understand how these issues help the bank achieve the vision of remaining an independent bank (required for all positions) Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies.
  
  STAR VALUES/CORE COMPETENCIES
  ________________________________________
  
  The Star Values and Core Competencies are a very important part of our culture at Flagstar. Employees are expected to exhibit these behaviors while performing the duties of their jobs. Job Descriptions should be written with these qualities in mind.
  Star Values
  Service
  The way we communicate with one another and our customers says a lot about Flagstar as a company. We choose to be engaged in our work and committed to helping each other, seeing challenges as inspirations rather than obstacles. We're compelled to do things right the first time—offering the same level of service we expect and appreciate in return.
  Trust
  We know our customers want substance—not lip service. We're committed to building a culture of mutual respect and transparency where our personal ethics, the caliber of our work, and the integrity we strive to uphold are without compromise.
  Accountability
  It's imperative that we live up to the commitments we make—to our work, to our customers, to each other. When we give our word, we commit ourselves to taking action. Standing behind what we say and do isn't an option; it's a way of life. And we'll always look for ways to improve what's in place today and plan for tomorrow.
  Results
  Like any business, the bottom line is important. But we’d rather measure our success by how those numbers are achieved. We can never lose sight of the part we play in our customers’ and employees’ daily lives, the impact we make in our communities, and the obligations we have to every one of our investors.
  Core Corporate Competencies
  Compliance
  Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
  Collaboration
  Understands the importance or relationships to enable effective teamwork. Modifies personal style, focuses on the needs of others, and listens effectively to ensure effective outcomes for group endeavors.
  Results Focus
  Takes a dynamic approach to work characterized by initiating decisions and actions. Concentrates on achieving the outcomes of a process or project while adhering to the overall strategy of the organization. Creates a culture of accountability and performance.
  Work Ethic
  Demonstrates attributes of ethical behaviors, high personal standards, and sound work ethic all employers should expect of employees. Consistently treats others with respect and understanding. Responds in a timely manner to all customers and co-workers.
  
  LEVEL OF EDUCATION / EXPERIENCE / KNOWLEDGE:
  Required:
• HS Diploma, GED or Foreign Equivalent or 1Bachelor’s Degree or 0Masters Degree or 1Comparable Work Experience
  (of like activity/client base)
  
  Preferred:
• Bachelor’s Degree or Comparable Work Experience.
• Bachelor’s degree plus 7 years work experience (as described in the minimum years of experience below) or 10 years comparable work experience.

Specialized Training Preferred:

• Structured Query Language (SQL)
• Web Services, SOAP and/or REST
• Consumption-level proficiency in Java code and debug logs
• Automated testing

• 7 years of experience working directly with technology or interfacing with technology with 4+ years working on moderate to complex projects.
• Combination of 5+ years of the following:
• Data modeling concepts and creation/interpretation with entity relationship diagrams
• Authoring of structured query language (SQL) scripts
• Authoring in (minimally) one programming (or scripting) language
• Interpreting system log files and debugging software
• Web service concepts and ability to test web services and interpret responses

SKILLS:

• Requirements gathering and analysis / break down of large requests into user stories and/or component parts
• System and system integration design based on requirements
• Man management of adjunct technical resources, including vendor deliverables
• Agile or agile-variant software development methodologies
• Understanding of testing concepts through the software development lifecycle (unit, performance, regression) and capability to write test cases and test plans
• Proven strength in interpreting customer business needs and translating them into application and operational requirements.
• Experience with business and technical requirements analysis, business process modelling/mapping, and data modelling.
• Strong experience with incident management, leading both on and off-hours ad hoc support teams.
• Strong experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc.
• Strong experience building, writing and executing test cases (using technologies such as JIRA, Confluence, Selenium, Loadrunner, is a plus)
• Excellent communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
• Excellent analytical and problem solving skills.
• Execute root cause analysis of systems and data issues.
• Excellent organizational skills.
• Excellent understanding of business process.
• Strong ability to think through workflows and the characteristics that make each workflow different.
• Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
• Proven ability to easily adapt to changes in processes, procedures and priorities.
• Proven understanding of web service APIs and XML messaging systems.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank