Crypto Services Business Support Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About Your Role

As a Crypto Services Business Support Engineer, you will serve as a strategic bridge between Merchant business stakeholders and key management teams, and deliver on cryptographic key related services. You will regularly partner with Key Custodians, Business and Technology Support personnel to analyze, define, design, test, implement, and continuously mature automation solutions. You will help facilitate the secure handling of specially controlled data required for the issuance of consumer payment instruments and protection of payment data and processing systems, ensuring that key requests align with business goals and meets all Fiserv and industry requirements. This role requires a deep understanding of both business processes and technical cryptographic systems, enabling effective communication, trouble shooting, and solution delivery across multiple merchant supporting platforms.

What you’ll do:

• Execute initiatives supporting our automation strategy, manage operating workflows and progress continuous improvement opportunities
• Collect, define and document requirements, including security and procedural controls, for optimizing operating processes, automating requisite system management tasks, and integrating with company management, security and compliance systems and tools
• Define, document and maintain system data, configuration standards, asset inventory, system and event monitoring rules, reporting specifications and standard operating procedures
• Consult with business, cyber security, technology and compliance support teams to evaluate technologies and product capabilities, and determine data protection and operating requirements to support service delivery
• Troubleshoot problems, recommend new or amended system functionality and capabilities, identify operational process gaps and take corrective actions

Experience you’ll need to have:

• 7+ years of experience working in a systems/security analyst, engineering, and/or technology risk management role
• 4+ years of hands-on experience in deploying, configuring, and managing Public Key Infrastructure (PKI)
• 4+ years of experience deploying, configuring, testing, and maintaining global Windows based environments
• 4+ years of experience interfacing with and/or maintaining Hardware Security Modules (HSM’s)
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Demonstrated aptitude to assess, engineer, implement and mature solutions
• Demonstrated experience identifying improvements, initiating corrective actions and delivering results
• A flexible work schedule and periodically assist with off-hours/overnight support activities
• Ability to effectively tailor communications based on technical expertise of audience

How you’ll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
• This role requires flexibility to work overtime that includes weekends and holidays
• This role requires use of a computer and audio equipment

Travel:

• Approximately 10% travel off-site or to other office locations is expected

Sponsorship:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.