Loss Claims Specialist M-F 8am-5pm

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GENERAL FUNCTION: Under moderate supervision, collects and documents accounts involved in total or repairable loss claims involving a primary insurance carrier and/or GAP company in accordance with departmental, investor, and legal guidelines. Coordinate with insurance carrier through phone/email contact to ensure claim proceeds are received and accurate. Conduct research through account/contract reviews, receive and process aftermarket product cancellation payments, and track results for accuracy.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate with insurance companies and customers through inbound/outbound calls and emails to assist in the handling of total loss and/or repair claims

• Review accounts and work with dealers and/or providers to cancel aftermarket products

• Accurately and efficiently process refunds and update trackers to reflect payment information received

• Follow up with dealers and/or providers regarding discrepancies in refunds

• Procure and supply documentation necessary to garner claim proceeds

• Conduct research including statements, customer files, and payment copies to verify accuracy of claim proceeds

• Record all efforts via the department systems insuring that all accounts are called and noted accurately

• Perform any other duties as assigned

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent required. 

• Minimum 2 years of collections, insurance claims, or equivalent work experience. 

• Excellent verbal and written communication skills. 

• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook. 

• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.

• Ability to work in a team environment, presenting a professional image and commanding the respect of peers and leadership. 

• General knowledge of collection laws, regulations, principles of credit lending, and risk management. 

• Utilizes a fair degree of independence and problem solving. 

• Ability to multi-task and be flexible while managing change. 

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.