Senior Technical Solutions Team Lead

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

You will be a strategic technical consultant and team lead providing expert guidance on connectivity solutions for consumer credit products. Use deep technical knowledge to support clients, mentor team members, and guide excellence across technical service engagements. You will report to the Director of Business Implementation.

Main Responsibilities:

• Manage strategic client accounts and advise on connectivity options (VPN, circuits, APIs, Connect:Direct)
• Be a technical liaison, aligning client needs with Experian capabilities and recommending solutions.
• Maintain expertise in consumer credit products, network configurations, and systems.
• Lead technical coordination for client installations, migrations, and system changes.
• Facilitate technical calls, ensuring readiness, tracking, and execution.
• Oversee client testing, decommissioning, and respond to inquiries on data formats and application usage.
• Mentor TSSR team members and train new hires to enhance team performance.
• Manage team operations including workload balancing and coverage.
• Contribute to process improvements and service evolution.
• Represent the team in leadership meetings and deliver client presentations and training.
• Develop technical bulletins and maintain the Experian Technical Manual.

• Bachelor's degree or equivalent experience, with 2+ years in a related role.
• Hands-on experience with Experian products and real-world solution implementation.
• Knowledge of industry standards, competitive offerings, and data/analytics environments.
• Solid technical foundation in systems, networking, and programming.
• Project management skills, including team leadership and delivery.
• Engage partners, explain technical concepts, and produce documentation.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

#LI-Remote This is a remote position where you'll work from home.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.