PAM Operations & Service Delivery Manager - Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

The PAM Operations and Service Delivery Manager maintains the stability, reliability, and compliance of Privileged Access Management (PAM) platforms, with a focus on CyberArk technologies. You will combine hands-on technical expertise with managerial responsibilities to ensure PAM platforms are patched, monitored, and operating effectively, while supporting business needs for onboarding, offboarding, and day-to-day privileged access requests. The manager also drives roadmap execution for account onboarding, ensures alignment with PAM standards, and establishes KPIs to measure service performance and compliance.

This is a remote position. You will report to the Director of PAM.

You'll have opportunity to:

• Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers.
• Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements.
• Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity.
• Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements.
• Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP).
• Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment.

• 7+ years of experience in IT operations, cybersecurity, or identity and access management, with at least 3+ years in PAM operations and service delivery.
• Experience manageing teams, driving roadmaps, and delivering KPIs.
• Demonstrated hands-on experience with CyberArk PAM solutions (PAS, EPM, Conjur, WPM).
• Knowledge of PAM concepts, access control models, and regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, HIPAA).
• Familiarity with IT service management (ITSM) frameworks and tools (e.g., ServiceNow, Jira) for ticketing, incident, and change management.
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• Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian, CISM, CISSP, ITIL, or cloud certifications (AWS/Azure)

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
• #LI-Remote

At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.