E01-B02 Customer Technical Specialist II

Start Date: Immediate 

EXPANSIA is a service-disabled veteran-owned company that empowers organizations to be mission ready now with data, people, and ecosystems. As experts in continuous-delivery methods that drive digital adoption, we are dedicated to innovation, efficiency, and technology that benefit the warfighter. EXPANSIA specializes in integration, automation, and sustainment modernization through technology-enabled delivery models, digital engineering, and cloud-ready solutions. 

OVERVIEW 

Full-time/Permanent Employee  

Location: Onsite at Stennis Space Center, MS  

We are seeking a highly capable and mission-focused Layer 2 (L2) HPC User Support Specialist to provide advanced user-facing technical support within a dynamic and high-demand HPC environment. You will play a critical role in supporting scientists, engineers, and developers leveraging cutting-edge computing resources for national security and research objectives. While Level 1 support handles initial triage and routine issues, L2 is the operational backbone—addressing complex user needs related to job submission, scripting, queuing, software environments, compilation, data management, and system interaction. You will also work closely with users to diagnose and resolve issues affecting performance, access, or usability, ensuring seamless operations across high-performance clusters. 

This position requires a proactive problem-solver who can engage with users in a responsive, professional manner, helping them navigate the technical intricacies of HPC systems with minimal disruption to mission objectives. You will interface with both centralized enterprise Help Desks and local support elements, managing communications, resolving tickets thoroughly, and escalating to L3 (system admins) only when necessary. In support of the DoD’s standards of operational excellence, your attention to service, documentation, and user success will directly contribute to optimizing high-impact computing initiatives in support of our nation's defense. 

The proposed salary range for this position is$82,000 - $122,000. There are a host of factors that can influence final salary including, but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility EXPANSIA allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our unique mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and retirement and savings. 

• Handling a constant stream of questions regarding user scripts, modules, and general configuration or architecture to run jobs successfully.  
• Understanding requirements in traversing user codes and manipulating environments and command flags to troubleshoot. 
• Providing timely and accurate response to HPC user questions and problem tickets; including a documented follow-up process to ensure problems are resolved. 
• Performing appropriate in-processing and out-processing of all HPC users, including processing requests for information services, granting necessary computer access, revoking computer access and recovering authentication tokens/devices used for computer access. 
• Performing account administration and HPC user assistance. 
• Facilitating and monitoring customer account creation, ensuring that new HPC users have timely system access and that users understand the HPCMP procedures for account and project creation. 
• Managing HPC user requests and capturing resolutions to customer issues. Providing HPC user assistance, and support for Commercial off-the-shelf (COTS), Government off-the-shelf (GOTS), and open-source applications within the domain expertise of the Help Desk (other higher-level assistance is obtained from sources outside the Help Desk). 
• Support for classified environments and systems are handled locally. 
• The contractor shall determine how to properly manage any communications and information flow between the enterprise Help Desk and the local support. 
• Support for deployed HPC systems, cloud services, or customer-funded systems shall be determined as the requirements are developed through Special Projects 
• Support operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions. 
• Ensure 100% of planned hours are worked and recorded.   
• Identify and forward to your leadership any opportunities that could lead to growth within your work area 
• Participate in growth efforts as requested 
• Ensure all contractual deliverables are met/exceeded to the customer's satisfaction. 
• Completes personal PDP and attend Staff Meeting and Storytime (with camera on) 
• Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements 
• Performs other related duties as assigned. 

• Clearance: Secret Clearance 
• Education and Years of Experience: Bachelor's in Computer Science field and up to 4 years of relevant experience or an Associate Degree with 2 to 6 years of relevant experience or a High School Diploma with 4 to 8 years of relevant experience 

• Degree may be substituted for work experience 
• DoD 8570 Certification CompTIA Security + or equivalent 
• Familiarity with scripting or multiple programming languages (Python, Bash, Perl) 
• Linux+ or equivalent certification (RHEL certs) 
• Demonstrated integrity and accountability 
• Focused on the mission of support our nation’s warfighters 
• Passion for transformative results  
• Courageous decision maker 
• Transparent work and communication style 
• Desire to learn and grow 
• Travel – as assigned 

• Experience with HPC (High Performance Computing) 
• Working knowledge of parallelization/parallel programming and its toolsets (MPI, OpenMP, etc.) 
• Working knowledge of compiling software 

EXPANSIA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.