Community Experience Manager

Job Summary:

As a Community Experience Manager, you will be the architect of meaningful connections, designing, managing, and scaling community-driven experiences across diverse platforms and audiences. You will blend strategic thinking, creativity, and execution to foster impactful relationships and create thriving communities.

Responsibilities: 

• Organize and execute tasks with precision and timeliness while upholding high-quality standards.

• Demonstrate exceptional attention to detail, adapting and improving processes to minimize errors as responsibilities expand.

• Design and implement community-building initiatives across various programs and interest groups.

• Utilize systems thinking to create scalable experiences and establish measurable key performance indicators (KPIs).

• Plan and execute large-scale events that unite community leaders and members, fostering impactful interactions.

• Apply critical thinking and subject matter expertise to support field operations teams in delivering exceptional events.

• Extract actionable insights by asking the right questions and considering stakeholder perspectives in decision-making.

• Tailor written and verbal communications effectively to engage business partners, clients, and internal teams.

• Simplify complex concepts and strategies for diverse audiences.

• Craft and deliver compelling narratives that resonate emotionally and sensorially with various audiences.

• Identify potential risks proactively, navigating ambiguity to make informed decisions or escalations.

• Collaborate seamlessly with business, design, and human performance teams, providing actionable recommendations.

Qualifications: 

• Bachelor’s degree or higher.

• 3+ years of professional experience managing projects, programs, or operations.

• Proven success in leading cross-functional teams.

• Strong leadership background in academic, professional, or extracurricular settings.

• Experience in consulting or agency environments.

• Proficiency in analyzing data to guide programmatic decisions.

• Expertise in designing global marketing campaigns and community events.

• Track record of building and managing both physical and digital communities.

• Familiarity with design thinking methodologies.

• Exceptional communication skills with a global, diverse audience.

• Willingness to travel as needed.

WHO WE ARE 

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond.

Simply put, we “get you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness.

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

• EEO is the Law
• EEO is the Law Supplement