IT Engineer, Software (Hybrid)

Role and Scope of Position:
Responsible for working on projects that are currently being developed on by our company. Duties will include but are not limited to developing and directing software system validation and testing methods, as well as directing our software programming initiatives. IT Software Engineer will also be working closely with clients and cross-functional departments to communicate project statuses and proposals.

Responsibilities include defining system functionality and writing code in various languages, like Java, Ruby on Rails or .NET programming languages (e.g. C++ or JScript.NET.). Employees should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.

Ultimately, the role of the Software Engineer is to build high-quality, innovative, and fully performing software that complies with coding standards and technical design.

This is a hybrid role. The first three months are fulltime in the office.

Job Summary

We are seeking an experienced IT Software Engineer to support and lead application maintenance and support coordination with a vendor-managed service. This role focuses on vendor governance, SLA oversight, and ensuring consistent performance across supported applications. While not a development-heavy role, a strong technical foundation is essential to evaluate solutions, manage priorities, and uphold engineering standards.

The ideal candidate also brings an architect-level mindset, contributing to technology roadmaps and medium-term planning—not just maintaining existing systems, but actively looking for ways to evolve them to better support the business over the next 3–5 years.

Key Responsibilities

• Lead and manage the relationship with a vendor-managed service for application maintenance and support, ensuring compliance with internal standards and SLAs.
• Monitor vendor performance, facilitate issue resolution, and drive continuous improvement across services.
• Serve as the primary liaison between internal teams and vendor partners, coordinating priorities and reviewing support outcomes.
• Establish and enforce governance processes, ensuring service delivery meets business needs and security standards.
• Collaborate with stakeholders to translate business requirements into actionable items for vendors.
• Evaluate vendor-delivered technical solutions and assist in resolving escalated or complex issues.
• Contribute to small-scale development tasks, documentation, and tooling that enhance support efficiency.
• Participate in Agile planning to ensure vendor work aligns with internal timelines and priorities.

Technical Skills & Qualifications

• Strong understanding of cloud platforms (e.g., Azure) and DevOps tools (e.g., Azure DevOps).
• Experience managing third-party vendors and support operations.
• Solid grasp of IT service management practices and SLA frameworks.
• Ability to assess technical issues and collaborate with both technical and business teams.
• Familiarity with Agile development practices.
• Experience with Microsoft PowerApps and SharePoint is a plus.
• Working knowledge of code (e.g., Java, .NET, Ruby on Rails) is helpful but not required.

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, or a related field (advanced degree a plus).
• Minimum of 3 years of IT experience, with a focus on vendor coordination, application support, or service delivery.
• Experience with enterprise application environments and support governance preferred.

Leadership & Collaboration

The ideal candidate brings not only operational discipline but also strategic thinking. They communicate clearly, build strong working relationships across teams and with vendors, and take ownership of results. They are curious and proactive—seeking improvements, contributing to roadmap discussions, and helping guide systems toward where they need to be in the next 3–5 years. They value diversity, encourage open feedback, and consistently focus on delivering value to the customer.

Working Conditions

• Must be available for emergency restoration assignments as required.
• Occasional travel within MA/CT/NH may be necessary.

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Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$96,190.00-$106,880.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor