Referral Coordinator

About Equip 

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health.

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture.  Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

About the Role

The Referral Coordinator is responsible for triaging incoming patient referrals from our provider partners and will work closely with the outreach team and admissions team to ensure a smooth referral experience for the provider. In this exciting startup environment, a good culture-fit is someone who is collaborative, adaptable, and resourceful. This role includes administrative duties that require a candidate to be highly detail-oriented, organized, and self-motivated. The Referral Coordinator will communicate with medical and mental health providers and collaborate with cross-functional teams daily, so we are seeking a candidate who can communicate effectively to different audiences and is strongly aligned with our mission to bring gold-standard eating disorder treatment to everyone. Must be able to work Pacific Standard Time zone.

Responsibilities

• Collaborate with the admissions team and outreach team to triage referred patients and support referral partners during their patient’s admissions process.

• Serve as a liaison between new providers and outreach managers.

• Manage data and reports in multiple systems including a CRM, EMR, and data analytics platform.

• Manage confidential health information thoughtfully.

• Ensure that data is inputted accurately and consistently and assist with data audits as needed.

• Potential travel opportunities to join in-person conferences, community events, and Equip team meet-ups.

• Speak confidently about Equip’s services, patient population, and referrals process.

Qualifications

• Bachelor’s degree or higher.

• 1+ years experience in a customer service role or case management role, preferably in healthcare.

• Excellent interpersonal and communication skills.

• Highly organized with strong attention to detail in a dynamic environment.

• Comfortable working remotely with high autonomy and self-motivation.

• Ability to think critically to quickly and accurately work through challenges and rapid change.

• A desire to work at a fast-growing health tech startup.

Time Off:

• Flex PTO (3-5 wks/year recommended) + 11 paid company holidays.

• Generous parental leave.

Core Benefits:

• Competitive Medical, Dental, and Vision plans with generous employer contributions for both individuals and families.

• Company-paid Short-Term Disability, Long-Term Disability, Life and AD&D insurance.

• Company-paid partnership with Maven Clinic to provide comprehensive reproductive and family care resources.

• Employee Assistance Program (EAP), a company-paid resource for mental health, legal services, financial support, and more!

• 401(k) retirement plan.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.

At Equip, Diversity, Equity, Inclusion and Belonging (DEIB) are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity. We also strive toward our providers and corporate team reflecting that same dedication both in bringing in and retaining talented employees from all backgrounds and identities. We have an Equip DEIB council, Equip For All; also referred to as EFA. EFA at Equip aims to be a space driven by mutual respect, and thoughtful, effective communication strategy - enabling full participation of  members who identify as marginalized or under-represented and allies, amplifying diverse voices, creating opportunities for advocacy and contributing to the advancement of diversity, equity, inclusion, and belonging at Equip.

As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, weight, and/or any other legally protected classification protected by federal, state, or local law. 

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