IT Technician

Overview

At empirical foods we solve big problems with new thinking.  At every step we design it, build it, continually optimize it, and the empirical IT team is no different.  We are seeking an experienced IT Technician who has the passion to help us reach that next level. 

Responsibilities

• Install and maintain various network technologies for a multi-site environment such as, routers, switches, firewalls, wireless, VoIP, VPN, Dark Fiber, WAVE circuits.
• Organize and schedule upgrades and maintenance activities, striving to minimize the disruption of end-user work.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Analyze and interpret network traffic and workload to maintain a goal of 99.999% uptime.
• Provide consistent and effective solutions based on issues such as traffic congestion, infrastructure upgrades, and routine troubleshooting.
• Install, maintain, and troubleshoot network and fiber optic cables.
• Install computers, workstations, printers, and other devices as needed.
• On-board new employees on computer use policies regarding equipment and network.
• Provide on-site support for computers, peripherals, network usage and offer comprehensive advice and instructions.
• Assist our IT Helpdesk to resolve issues.  
• Ability to perform all essential job functions with or without reasonable accommodation. 
• Performs all other duties as assigned. 

Qualifications

Skills and Abilities: 

• Cisco LAN/WAN networks, TCP/IP protocols and network technologies.
• Terminating various types of copper/fiber optic connectors.
• Cable management in racks and termination trays.
• Supporting and troubleshooting common office hardware and software.
• Microsoft Active Directory and Windows print servers
• Microsoft 365 applications
• VMware products including ESXi, vCenter, and Horizon.
• Network Access Control Systems such as Cisco ISE (Identity Services Engine).
• Cisco DNAC leveraging SDA. 
• Access Points and Wireless LAN Controllers

Demonstrated Competencies: 

• Ability to communicate effectively with all levels of employees, both in verbal and written form. 
• Advanced analytical problem-solving skills. 
• Strong interpersonal and technical skills. 
• Ability to demonstrate a record of project management achievements. 
• Solutions oriented, results driven, and self-starter. 
• Must have regular and punctual attendance. 

Physical Requirements (if applicable): 

• Ability to walk, climb, stand, carry materials, must be able to lift up to 40 lbs.

Experience: Minimum 2 years in an IT or related position.  

Education: Associate degree in computer science, networking administration, information technology, or a similar field is preferred.  Well-rounded practical experience may be substituted in lieu of formal education.

Department:  Information Systems