Senior Operations Training Specialist - job 1 of 2

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, deliciously craveable food! As an early pioneer for efficiently delivering made-to-order pizzas, Domino’s has launched many innovations over the years that have made a significant impact on the pizza and delivery industries. In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and more than 85% of our sales are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, over 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

The Activation Specialist is responsible for facilitating the rollout of strategic operational initiatives across the Domino’s U.S. system. This role blends program management, cross-functional alignment, and training support to ensure franchisees, field teams, and store operators are equipped to adopt and sustain new programs, technologies, and standards. This role focuses on facilitating and delivering training ensuring they are implemented effectively and consistently across the system.

Main responsibilities

(50%) Field & Regional Support 
•    Act as a primary point of contact for assigned Regions, supporting the facilitation of training tied to national and local initiatives.
•    Deliver facilitated sessions at rallies, DMA meetings, and regional workshops.
•    Provide hands-on support and troubleshooting in the field during rollouts to ensure smooth adoption of new programs or technologies
•    Maintain a structured feedback loop from franchisees, consultants, and field leaders, ensuring system needs are heard and acted upon.

(30%) Facilitation & Training Delivery
•    Facilitate the delivery of training materials and resources created by cross-functional partners, ensuring content is understood, actionable, and adopted in the field.
•    Lead webinars, workshops, and field sessions to drive consistent execution of strategic initiatives.
•    Serve as Subject Matter Expert (SME) during rollouts by gaining deep knowledge of assigned programs and coaching franchisees and consultants on best practices.
•    Partner with franchisees, consultants, and regional leadership to reinforce Domino’s approved training systems and ensure alignment with operational standards.
•    Actively gather participant feedback during training sessions to share with content creators and improve relevance and effectiveness.

(20%) Project Leadership & Activation Support
•    Drive field execution of initiatives by ensuring training delivery translates into consistent adoption and operational results.
•    Coordinate with cross-functional teams (Operations Innovation, OIS, IT, Marketing, Finance, Supply Chain) to ensure training resources are delivered and deployed on time.
•    Travel to pilot markets and early adoption stores to facilitate training, gather insights, and provide feedback to initiative owners.
 

•    Minimum 3 years’ experience facilitating training, workshops, or large-scale learning programs; experience as a multi-unit supervisor or Franchise Trainer preferred
•    Strong project management skills with the ability to lead complex, enterprise-wide rollouts.
•    Bachelor’s degree in business, Communications, Training, HR, or related field preferred.
•    Proven credibility to facilitate training with franchisees, consultants, and leadership teams.
•    Exceptional presentation and facilitation skills, with ability to adapt style to different audiences.
•    Strong communication and interpersonal skills; able to translate complex updates into simple, actionable steps.
•    Strong organizational and problem-solving skills, with attention to detail.
•    Ability to travel 25%+ including overnight travel.

Benefits:

• Paid Holidays and Vacation   
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions   
• 15% off the purchase price of stock   
• Company bonus   

All your information will be kept confidential according to EEO guidelines