Partners & Enablement Manager

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Partners & Enablement Manager, you will be responsible for managing the relationship with global partners (e.g., Acquirers, Schemes, and Service Providers). This role oversees centralized processes that require consistent implementation across regional and local partners, while providing global leadership on partnership standards, health, compliance, and best practices.

The position requires a combination of strategic relationship management, operational oversight, and cross-functional coordination to drive sustainable partner growth, compliance, and innovation. 

• Strategically oversee worldwide partner accounts, focusing on shared growth prospects and aligning their initiatives with core business objectives.
• Act as the main point of contact for strategic, commercial, and operational issues.
• Coordinate regular partner reviews, provide business updates, and handle escalations.
• Promote commercial opportunities and foster growth with all global partners.
• Address performance gaps by developing and implementing structured action plans with other teams. 
• Ensure partners adhere to contractual obligations and operational standards.
• Monitor cross regions partner performance through key metrics: Health Scorecard, Redundancy coverage and Transaction performance.
• Lead the implementation of standardized processes and guidelines of global initiatives (e.g., Network Tokens).
• Ensure consistency and compliance by aligning regional execution with global mandates.
• Support global enablement projects, including new partner onboarding, capability expansion, and market launches.
• Design and execute joint initiatives with commercial and product teams to drive transaction growth.
• Coordinate cross-team training sessions, workshops, and knowledge-sharing forums.

• Strong experience in commercial roles, with a proven ability to identify and drive business opportunities.
• Understanding of card schemes and payment networks is highly valuable.
• Demonstrated ability to work effectively across multiple regions and cultures.
• Ability to interpret performance metrics, identify trends, and develop actionable plans.
• Experience leading cross-functional projects and initiatives, ensuring timely and effective execution.
• Excellent communication and relationship-building skills, with the ability to influence both internal and external stakeholders.
• Proactive approach to identifying issues and implementing solutions.
• Comfortable working in a fast-paced, dynamic, and evolving global environment.
• Strong team player, able to coordinate and align multiple teams towards common objectives.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!