Why Delphi? 

We are redefining how knowledge is shared. We are enabling anyone to transform their unique expertise into an interactive experience, a digital version of their mind: a dynamic reflection of their knowledge and perspective. This is a completely new medium of knowledge transfer designed to make human intelligence deeply engaging and infinitely scalable. 

Imagine a world where the collective wisdom of individuals isn’t locked away, but is instead a dynamic, ever-evolving resource anyone can engage with. We are building a future where human wisdom is abundant, learning is radically personalized, and individual brilliance scales effortlessly.

2,800 years ago individuals from across the Greek world and beyond, including kings, city-state leaders, and ordinary citizens, made pilgrimages to Delphi, seeking guidance on matters ranging from war and politics to personal affairs.

And now people will come to Delphi again. 

Learn more about Delphi and this position by calling the CEO’s digital mind here!

Our Supporters

We are proud of the coalition that we’ve been able to build behind Delphi.  

• The best investors and angels you can find: backing from Sequoia, Founders Fund, Abstract Ventures, Michael Ovitz, Gokul Rajaram, Olivia Wilde and the founders of Lyft, Zoom, Doordash, and more. 

• Incredible customers: we are a trusted and loved product by thousands of the world’s most brilliant minds. From Tony Robbins to Codie Sanchez, our customers reach tens of millions of people 

• High talent density: our team includes founders with successful exits and builders from Apple, Discord, Spotify, Substack and more, all focused on our mission.

We've more than doubled our revenue, users, and Delphi interactions in the last 6 months—all organically through word of mouth. We plan to accelerate even further from here.

What It Takes to Succeed at Delphi

Delphi is for those who want to be pushed to do their greatest work. We’re looking for those who don’t view their work as a job but rather, they want to shape the future of human connection and leave a lasting impact.

This will work for you if:

• You are ambitious – Our team is full of former founders, and entrepreneurial individuals who are taking on immense initiatives. In a world of barrels and ammunition, we are in search of barrels. 

• You are obsessed – Being great doesn’t happen by accident. It is hard. You know that and it excites you. We value people who want to be great. 

• You have a unique perspective, and tend to view the world positively – At the end of the day our product is a result of the collaboration of our team. We want people who are additive to culture. We value people who ask the question “What could go right?”

Role Overview

The most ideal person for this role is a service fanatic who understands that behind every support interaction is an opportunity to transform frustration into delight and confusion into mastery. You're the type of person who can take an escalated issue from a high-profile creator or Fortune 500 executive and turn it into a moment where they feel genuinely heard, valued, and excited about what's possible with our platform. You know that exceptional customer support means being the bridge between human brilliance and technical possibility, helping our users unlock the full potential of their digital minds.

What Makes the Ideal Candidate

• Service excellence champion who thrives on solving complex problems with grace

• Experience supporting high-profile individuals, creators, or independent business professionals

• Someone who understands the unique needs and expectations of public figures and thought leaders

• Systems thinker who can identify patterns and build scalable support solutions

• High EQ combined with technical fluency to diagnose and resolve product issues

• Background in technical support, creator platforms, or innovative tech products

Core Abilities

• Deliver white-glove support experiences that exceed expectations

• Rapidly reach product mastery and independently resolve technical challenges

• Build and optimize support systems that scale without sacrificing quality

• Anticipate and prevent issues through proactive communication

• Develop comprehensive knowledge bases and self-service resources

• Transform support interactions into opportunities for user education and delight

What You Will Own

• End-to-end support experience for all customer segments

• Design and implementation of support workflows and escalation paths

• Voice of the customer pipeline into product and engineering teams

• Support metrics, SLAs, and quality assurance programs

• Development of support documentation, FAQs, and training materials

• Building and leading a world-class support team as we scale

Why You Might NOT Like Working at Delphi

• High Expectations: We demand excellence. If you’re not comfortable with high standards, constant iteration, and direct feedback, this environment may not align with your working style.

• In-Person Collaboration: We believe in-person collaboration drives better ideas. If you thrive in a remote-first environment, this may not be the best fit.

• Ambiguity & Uncertainty: Many of our challenges don’t have obvious solutions. If you’re not comfortable navigating ambiguity or tackling problems without previous solutions this might not align with your working style.

• Not a 9-to-5: We move fast, iterate often, and tackle ambitious challenges. This isn’t a clock-in/clock-out environment.

What You Would Get

• Excellent team: We have worked hard to put together some of the most ambitious, creative, smart people that we have met. They want to get to know you and work with you. 

• Equity: We are confident that this opportunity is massive, and we want you to share in the upside. 

• Unlimited Learning Stipend: Whether it’s books, courses, or conferences, we want to support your growth and development. The more you learn and improve your craft the more effective we will be together. 

• Health, Dental, Vision: Comprehensive coverage to keep to take care of your health. 

• In-Person Office: Work from our beautiful office in Jackson Square, San Francisco. We believe that learning through osmosis, in-person, is the best way to learn. 

• Ascension: We’ll push you to do the greatest work of your life, with opportunities to grow both personally and professionally.

Tell Us About You

If all of this piques your interest reach out to us with your resume or linkedin and share a little bit about

• Who you are.

• What you’re motivated by.

• Which role and why you’re a good fit. 

No essays or AI-generated content, please. Authenticity is always the best.