Billing Operations Analyst - job 1 of 2

About DeleteMe: 

DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.

Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection.

DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce.

DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy.

About the Role 

You are an Accounting professional who thrives in a fast-paced environment and is adept at managing large volumes of data with precision and accuracy. You are a self-starter who can navigate through ambiguity and drive results.  Harness your data-driven mindset to process, reconcile, and analyze large datasets efficiently. 

You will report directly to the Accounting Manager and will work closely with Sales and Customer Success, and will be a key player in building and scaling the order to cash function.

• Billing Management:
• Oversee and execute on all order management and operational billing processes, ensuring the accuracy, completeness, and timeliness of customer billing
• Review contracts against standard terms and escalated nonstandard terms for review
• Setup, manage, and troubleshoot multiple customer portals for invoice submissions 
• Manage all billing related email | slack tickets and independently solve customer inquiries with a positive customer service approach 
• Manage and report on DSO's and contact customers regarding payment of outstanding invoices 
• Make customer collection calls and or emails to resolving billing and payment disputes
• Build relationships with Sales, Customer Success and Support teams to propose solutions in a timely fashion and make recommendations to continually improve the billing processes 
• Perform month/quarter-end close tasks associated with revenue recognition, including bookings to billings reconciliations, revenue recognition entries, and deferred revenue reconciliation 
• Execute internal controls as well as design new process controls to improve the efficiency and scalability of order to cash process 
• Act as the subject matter expert on all billing related items 
• Prepare and review schedules/reports in support of external audits 
• Drive ad hoc and business-critical accounting projects through completion

• 5+ years of billing expertise with an analytical mindset through job-related training and hands-on experience 
• Experience with Order to Cash (OTC) processes for SaaS based businesses 
• Independent/flexible problem-solver with the ability to work in a fast-paced and ever-changing change
• Strong written and verbal communication skills 
• Advanced Excel skills (Pivot table, Vlookup, Hlookup)
• Strong organizational skills, concise documentation skills, and the ability to meet tight deadlines 
• Experience with NetSuite, Salesforce, Stripe, or Maxio(SaasOptics) is a plus

• Comprehensive health benefits 
• Flexible work schedule
• 100% work from home
• Generous 401k matching
• Paid time off
• 12 company-paid holidays
• Child Care expense reimbursement
• Fitness reimbursement
• Birthday time off