Seasonal Associate Store Manager, Sales and Service

Associate Store Manager - Sales & Service

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers' desire.  As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Seasonal Associate Store Managers are integral to the success of our company. As an Associate Store Manager, it’s your job to help develop, engage, and motivate a high-performing team. You instill the importance of excellent customer service as outlined in our UGG LIFE Service Program and continually motivate team members to develop their service and product knowledge to provide the best possible customer experience.
 

Description

As a Seasonal Associate Store Manager, you partner closely with your Store Manager to assist in all aspects of the business including the recruiting, hiring, training, and development of an effective store team. You uphold high training standards and ensure that your team is current in all product knowledge and operational programs. You understand the value of exceptional customer service and you actively promote, model, and elevate the quality of customer service as outlined in UGG LIFE. You help motivate and encourage team members to work cooperatively to achieve goals.

In this role, you help manage the store’s inventory, cash, and labor. You assist in the store’s budgeting and financial planning and communicate sales goals and new programs to your team members. Additionally, you implement visual merchandising directions and maintain store and merchandising standards that promote the UGG Brand image. As a team leader, you continuously coach and develop your team members to meet the short and long-term needs of the business. You provide input and insights for performance evaluations and goal assessments of team members and help manage the performance review process. Further, you understand that the needs of the business extend beyond the store’s four walls, which requires that you maintain awareness of industry trends and local competitors in order to meet and anticipate customer demands. 

Core Competencies

As a successful Associate Store Manager, you know how to:

·       Develop and coach team members to build empowered and engaged teams

·       Ensure the highest level of customer service possible and prioritize brand and product knowledge training

·       Partner with Store Manager in the execution of store strategies that enhance customer satisfaction, expand traffic, and optimize profitability

·       Set plans and objectives and entrust team members appropriately

·       Identify industry trends and educate your team members about the current market

·       Proactively cultivate awareness of your market beyond the four walls of your business, including industry trends, clienteling, and community outreach.

·       Implement store administration and operations including compliance with policies and procedures.

·       Manage inventory and partner with corporate stakeholders to meet the needs of your market

Sales and Service

In conjunction with the above roles and responsibilities associated with the comprehensive Associate Manager job description, Flagship retail store locations may have an Associate Manager of Sales and Service in addition or in place of the Associate Manager job title.  This role will encompass all aspects of the Associate Manager job description in addition, but not limited to the below focuses as they pertain to Sales and Service.

·       Actively focuses on the Voice of the Customer and encourages participation and actively tracks results for service engagement improvement. Ensures all negative feedback/experiences are addressed within company communication guidelines and timelines.

·       Consistently ensures throughout the consumer experience in store, employees communicate and educate customers on UGG Rewards program. In addition, tracks redemptions, retention and key indicator results to drive traffic/clients into the store location. Maintains all Loyalty marketing and promotions consistently from corporate communication and direction.

·       Ensures all team members understand sales goals, KPI expectations, product knowledge, behaviors for selling and non-peak selling times, sales floor visual standards and replenishment guidelines, and all components of the UGG Life Service program.

Key Qualifications

·       Two (2) to five (5) years minimum retail store management experience preferred.

·       Associates Degree (preferred) or equivalent experience required

·       Strong communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers

·       Excellent project management skills, organizational skills, and attention to detail

·       Strong problem-solving skills and ability to work through challenges

·       Ability to multi-task in a dynamic environment

Additional Requirements

·       Flexibility of schedule and hours to meet the needs of the business.

·       Flexibility to travel to meet the needs of the business.

·       Proficient in Microsoft Office suite of tools and applications.

·       Valid driver’s license.

As part of our UGG Family, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

The salary range posted reflects the minimum and maximum target for new hire salaries for this role this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.