Collections Analyst

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: Collections Analyst

Reports to: Collections Manager

Location: Remote - US

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

The Collections Analyst supports the order to cash process by applying company collections policies and procedures in a manner that will result in the conversion of receivables into cash while maintaining a minimum amount past due for assigned accounts. Core responsibilities consist of managing the performance of a portfolio of approximately 350 active Independent or Mid-size wholesale customers; support sales with timely and prudent release of credit held orders; work closely with credit staff to resolve over limit situations; provide customer support through proactive and diligent resolution of outstanding deductions and proper maintenance for each account through effective reconciliation practices. Manages billing inquires (such as invoices, credit memos, account statements, proof-of delivery, deductions, debit memos, etc.) across the suite of Deckers Brands. The Collections Analyst will monitor and maintain the assigned portfolio in accordance with departmental goals and policies, while adhering to prescribed processes and company standards. The Collections Analyst will use all means available (phone, e-mail, fax, mail, escalation of non-responsive customers to team leader or management, etc.) to enable prompt collection of past due invoices and collectable chargebacks.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

1. Collecting Past Due Payments

• Monitor and collect overdue payments from assigned customer accounts.

• Review aging reports and follow up with customers (via calls/emails) to resolve overdue balances.

• Escalate issues for accounts over 60 days past due or non-responsive customers.

• Work with Sales and Customer Service to resolve payment issues.

• Coordinate with the Credit team on severely overdue accounts, possibly recommending 3rd party collections.

• Keep detailed notes on all collection activities.

2. Managing Credit Hold Orders

• Review and release credit hold orders based on customer payment status and company policy.

• Collaborate with the Credit team for customers who need credit limit adjustments.

• Communicate with customers to clear past dues that are holding up orders.

• Keep Sales informed of significant credit issues.

3. Reconciling Accounts

• Keep customer accounts up to date, especially focusing on items over 90 days old.

• Apply credits properly and resolve overpayments or open cash.

• Submit adjustments when needed, following internal policies.

4. Handling Deductions

• Investigate and analyze customer deductions to determine if they are valid.

• Ensure all deductions are properly documented and approved.

• Work with customers and internal teams to prevent future deductions.

• Recover invalid deductions by requesting repayment.

• Build strong relationships with customers to improve payment and deduction processes.

Who You Are

• Excellent interpersonal and communication skills for working with diverse internal and external partners.
• Strong cross-functional collaboration, including all levels of management, with a positive and professional attitude.
• Customer-focused, with experience handling inquiries and building strong relationships.
• Proven ability to multitask and manage competing priorities in a fast-paced environment.
• Actively contributes to problem-solving and process improvement across departments.
• Team player willing to support other areas and assist with special projects.
• Organized, detail-oriented, and self-motivated with solid time management and the ability to prioritize tasks with minimal supervision.
• Independent, proactive worker with a keen eye for detail.
• Understanding of accounting principles, particularly in Accounts Receivable.

We’d love to hear from people with

• High School Diploma required; BS/BA degree preferred
• 1 to 3 years of professional experience in the credit or customer service field, preferably in a wholesale environment
• Proficiency in Microsoft Office products (Excel, Word)
• Oracle or similar ERP system experience preferred
• Must be willing to work periodic overtime as needed by business conditions, especially at month or quarter end

What We'll Give You –

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
   

$31 - $33/hour

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer, and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all the other beautiful parts of your identity.
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