Sr Director, Operations Innovation - job 1 of 2

Company Overview: 

DaVita is a health care provider focused on transforming care delivery to improve quality of life for patients globally. The company is one of the largest providers of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. Through DaVita Kidney Care, the company treats patients with chronic kidney failure and end stage kidney disease. DaVita is committed to bold, patient-centric care models, implementing the latest technologies and moving toward integrated care offerings for all. Through these efforts, DaVita has also become the largest provider of home dialysis in the country. As of June 30, 2020, DaVita served 205,300 patients at 2,795 outpatient dialysis centers in the United States. The company also operated 287 outpatient dialysis centers in ten countries worldwide. DaVita has reduced hospitalizations, improved mortality, and worked collaboratively to propel the kidney care industry to adopt an equitable and high-quality standard of care for all patients, everywhere.  

Position Summary: 

The Senior Director’s primary role is to create capacity for the Vice President by facilitating a wide array of strategic and operational projects that reside in the Vice President’s lane. Projects are related to creating, implementing and driving to results around standardizing operational process as well as innovating on processes through process improvement methodologies. The position drives best practices to ensure the highest quality care and consistent experiences throughout DaVita clinics nationally. 

This role provides excellent exposure to the DaVita executive level team, as this department is a board-level organizational objective. 

Quality System Department(s): 

Corporate 

Position Type: 

Full Time 

Essential Responsibilities: 

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. 

• Establish multi-year, high-level objectives/imperatives in line with overall company strategy and in-year goals as it relates to process innovation and optimization. 

• Evaluate DaVita’s in-year and multi-year agenda of process innovation solutions to identify gaps in relation to the Company’s goals and objectives. 

• Step in and leads a management and execution process in some of the areas where DaVita has gaps. 

• Oversee a thorough and inclusive planning process while working directly across all functional areas of DaVita, including the senior leadership team. 

• Organize a management process and tools that drive execution of key goals and imperatives. 

• Prepare executive-level presentations to share with leadership including COO, CEO, CFO, and SVPs. 

• Develop hypotheses, analysis frameworks, and recommendations. 

• Move quickly in an ever-changing environment, often without supervision. 

• Demonstrate strong strategic thinking and a willingness to lead initiatives through implementation. 

• Demonstrate excellent communication skills including ability to persuasively and efficiently deliver recommendations to senior executives. 

• Demonstrate ability to build strong relationships across cross-functional teams. 

• Execute these duties in compliance with applicable Quality System procedures as the duties pertain to the Quality System or a medical device, including the following areas of responsibility: 

• Provide input from corporate and operational perspectives to support DaVita medical device products, including supporting activities related to product design and development, Risk Management, and performance monitoring. 

• Participate as Top Management in the implementation, maintenance and oversight of the Quality System. 

• Advise on Quality System governance topics, including the Corporate Quality Policy and Quality Objectives, by participating in management review. 

• Ensure the provision of appropriate resources: 

• Develop the Project Charter in alignment with clinical strategy, R&R, and due diligence. 

• Build and manage an implementation plan. 

• Understand budget requirements for implementation and ongoing support. 

• Define and schedule key stakeholder collaboration and leadership update calls. 

• Partner with Quality and Compliance on operationalization of the Quality System. 

Qualification Requirements: 

• Three or more years of strategy consulting experience with a top-tier firm 

• Three or more years of operational decision-making experience 

• Relevant experience in healthcare is a plus, but not required  

Education Requirements: 

• MBA from a top-Tier Business School 

Physical Requirements: 

Physical requirements can vary. However, in general, the position requires the following physical activities: 

• Ability to lift a maximum of 2 pounds unassisted; able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, lifting, and use full range of body motions.  

• DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position. 

Language Skills 

Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position. 

Vision requirements  

Vision adequate to perform essential duties and responsibilities of position. 

Work Environment 

• Level III - Moderate noise (examples: business office with computers and printers, light traffic) 

• No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions. 

Travel Requirement: 

20-50%, depending on portfolio of projects.