Federal Support Engineering 2 - Denver
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform
- Reproduce technical issues and dive into Datadog’s 600+ integrations
- Participate in product conversations with internal teams based on feedback from client interactions
- Acquire expertise across all Datadog GovCloud product areas.
- Work from a Datadog office 3 - 5 days per week
Who You Are:
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- Experienced using SalesForce GovCloud Plus, Jira, Confluence, or similar software
- An engineer with previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- A tinkerer with some programming experience and a basic knowledge of Linux
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Generous and competitive global and US benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Mattel is hiring a detail-oriented Consumer Services Coordinator at Fisher-Price East Aurora to manage escalations, safety contacts, agent support, and order follow-up to ensure excellent consumer outcomes.
Help create memorable holiday events as a Seasonal Customer Service Supervisor at the Fairmont Scottsdale Princess by managing phone, voicemail, email, and ticketing support for Pumpkin Fest and Christmas at the Princess.
A hands-on Continuous Care Engagement Specialist is needed to manage patient enrollment, coordinate device and supply logistics, and serve as the primary liaison between patients and healthcare providers across Macon and Warner Robins.
Swift7 Consultants is hiring a detail-oriented Customer Service Specialist to manage client inquiries and accounts while ensuring a professional, solution-focused client experience.
Fameccanica North America is hiring an onsite Spare Parts Customer Service Specialist to manage spare parts sales, warranty support, and customer coordination for industrial automation clients.
Technical Solution Specialist to troubleshoot web issues, mentor users on vibe-coding best practices, and partner with product and engineering to improve an AI-powered no-code platform.
Miter is hiring a Customer Support Specialist to provide empathetic, multi-channel support and partner with product and engineering to improve the customer experience for construction contractors.
Wealth.com is hiring a remote Onboarding Specialist to own implementations, run virtual training, and ensure new advisor clients adopt the platform quickly and successfully.
Lucid Software is hiring an Associate Customer Success Specialist to drive adoption, improve customer outcomes, and support strategic users across a hybrid global customer base.
Lucid seeks a detail-oriented Digital Customer Success Specialist to support and scale customer adoption of its visual collaboration products through strategic outreach and data-driven programs.
Leavitt Group is hiring a remote Customer Service Agent (Mountain Time Zone) to support account managers with renewals, policy inquiries, COI requests, and client service operations.
Next Comms Talk is hiring a Customer Support Specialist in Tampa to provide empathetic, accurate client support via phone and email while helping improve internal processes and client satisfaction.
Datadog (NYSE: DDOG) is a prominent global SaaS provider that uniquely balances growth and profitability. It offers cloud-scale monitoring and security by combining metrics, traces, and logs within one platform.
11 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
