Lab Supervisor/Shift Supervisor (Provo)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

We are looking for a Shift Supervisors to join our rapidly growing venture-backed company. This position will oversee department workflows, equipment, team members, and quality. In this role, you will supervise a team of 40+ technicians in a state of the art and digital-only facility in Provo, Utah. You will help ensure that orders are fabricated at the highest quality standards per customer deadlines.

Shift Times:

• Day or night shift

What You'll Do:

• Administrative Tasks: Perform admin duties such as case flow tracking, lagger/delinquency reports and interdepartmental comms for better delivery as needed and professionally.

• Master in parts allocation, case flow routing and manufacturing processes

• Scale: Continuously seek opportunities to improve workflows and processes for optimal efficiency and scalability.

• Problem Solve: Quickly troubleshoot and solve people, process, and technology issues as you operate within a large scale and fast paced dental lab.

• Quality Adherence: Monitor and enforce adherence to strict manufacturing quality standards. (e.g., abutment finishing, stain & glaze protocols)

• Inventory Monitoring: Optimize workflows to ensure your department properly tracks key inventory. (e.g., hand tools, stain, PPE) and re-supplies as needed

• Supervise: Lead, scale, and continuously train a team of 40+ technicians as they execute daily operational tasks.

• Collaborate: Work with other teams to proactively identify and address high priority improvement opportunities.

• Data Collection: Prepare reports & collect data for day-to-day tasks that may be used to monitor and measure success.

• Responsible for coaching, education, and necessary discipline of staff along with related documentation.

• Establish training and development plans for employees; coordinate internal and external training.

• Supervise daily work of all staff, assisting in problem solving.

• Take immediate steps to remove obstacles and eliminate unnecessary downtime in order to achieve production goals.

• Verify materials on production jobs, release all jobs to the floor by machine/department/material etc.

• Job closing/completing, (labor, job, qty's, time) work with accounting as needed.

Other Responsibilities

• Consult with other shifts to ensure production handovers are effective

• Analyze production activities, then recommend or implement corrective actions

• Coordinate cross training with the leads on machines, per the business needs

• Maintain daily metrics of production goals vs. achievements; analyze shortfalls and document causes

• Lead 5S in designated departments

• Perform other duties as assigned
  

Required Knowledge, Skills and Abilities:

• Minimum of 5 years of experience in Manufacturing and 2 years of related experience in a leadership role

• Experience working with HR to effectively manage employees in the areas of training, 1:1s, hiring, terminations, and performance improvement

• Microsoft Office

• ERP is a plus

• 5S/lean manufacturing/Kaizen/Material flow

• Strong written and verbal communication skills

• Possess strong leadership characteristics

• Able to multi-task and react in a fast-paced environment (wear multiple hats, adapt to change fast)

• Able to work under pressure and be consistent in following procedures while still being flexible

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!