Program Manager, Customer Retention and MIS programs

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

We are seeking a Program Manager with a strong background in Customer Success to join our dynamic team. This role demands a proactive, results-oriented individual who thrives in a fast-paced environment and can seamlessly bridge cross-functional teams. The ideal candidate is an exceptional communicator, a strategic thinker, and a hands-on executor who takes full ownership of programs from initiation through completion.

Key Responsibilities

• Program Leadership: Own and drive cross-functional programs that enhance customer success outcomes and strategic initiatives.
• Stakeholder Management: Act as a liaison between teams, ensuring alignment and effective communication at all levels—executive to individual contributor.
• Customer Advocacy: Incorporate customer-centric thinking into program planning and execution, ensuring programs directly support customer satisfaction and retention.
• Project Management: Define project scopes, timelines, resources, and milestones; manage risks and ensure successful delivery.
• Process Optimization: Identify gaps in current workflows and implement scalable solutions to improve efficiency and performance.
• Reporting & Analytics: Deliver consistent updates, KPIs, and executive-level reporting to ensure visibility into program performance.

#LI-CT1

• 5+ years of experience in Program Management with a strong emphasis on Customer Success, Customer Retention or Customer-Facing functions.
• Proven ability to manage complex projects with multiple stakeholders and competing priorities.
• Exceptional communication skills, both written and verbal, with the ability to tailor messaging for different audiences.
• Self-starter who thrives in ambiguity and can take projects from ideation to execution independently.
• Experience navigating cross-functional environments, influencing without authority, and fostering collaboration.
• Strong understanding of project management methodologies and tools.

Preferred Qualifications

• Proficiency with Monday.com or similar project management tools.
• Familiarity with Certinia (formerly FinancialForce) or similar ERP/PSA systems.
• Experience in SaaS, enterprise software, or technology industries.
• PMP, Agile, or other project management certifications a plus.

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $85,000 – $125,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.