Hybrid Field Sales Represenative

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Hyrbid Field Sales Representative (HFSR) is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs. The positon will sell, cross-sell, up-sell, and retain through the use of the Aetna IVL Medicare product portfolio.This role will deploy an operating model that supports 3 days in the field and 2 days in a call center queue to support the organization lower acquisition costs, increase field agent productivity, build strong brand ambassadors in local markets, and support more direct to consumer growth by meeting consumers where they want to be met in home or over the phone. The HFSR will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.

• Acquisition and conversion of new and existing members via field programs including, face to face appointments, retail, provider, center of influence development and referrals programs.
• Acquisition and conversion of new and existing members via inbound and outbound calls by assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills.
• Document in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing members.
• Develop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive complaint and quality sales.
• Accountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programs

• 0-3 Years Experience Required

• Essential Qualifications, Essential Functions & Preferred Qualifications:

• 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
• Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date
• Active use of computer for carrying out daily job activities
• Ability to multi-task while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (i.e. “Customer is always right” attitude)
• Adaptable to high pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become successful entrepreneur
• High level of computer proficiency including, but not limited to, Microsoft Office package
• Ability to quickly perform basic mathematical operations w/out use of calculator

• Essential Qualifications and Functions:  The minimum knowledge, skills, and abilities (KSAs) which are absolutely required to successfully perform the job.  Generally, required skills are a bit more open-ended.  Be sure to include any required physical attributes of the job.  Ensure language regarding “regular and reliable attendance” is an essential function of the job.  Essential requirements should also include “any additional tasks as directed by supervisor or manager”   e.g. travel requirements, etc.

• Adept at presentation skills
• Adept at learning Medicare products, sales process, and systems
• Adept at collaboration and teamwork
• Adept at selling skills
• Mastery of technology
• Mastery of problem solving and decision making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

• Preferred Qualifications:  The knowledge, skills, and abilities (KSAs) which are “nice to haves” in a candidate.  HRBPs and leaders can use preferred skills to further screen candidates in the recruitment process. 

• Adept at assessing needs of consumers and prospects and utilizing math and cost benefit analysis
• Mastery of sales achievement
• Master of out of the box solutioning and creative thinking

• 
  Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

Anticipated Weekly Hours

40

Time Type

Full time

The hours listed below are the required availability for this role. Please only apply if you can meet these schedule requirements.

Shift Flexibility:

Monday: -

Tuesday: -

Wednesday: -

Thursday: -

Friday: -

Saturday: -

Sunday: -

Weekend Shift Frequency:

Language

Pay Range

The typical pay range for this role is:

$51,658.00 - $89,199.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/29/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.