Field Service Manager - job 1 of 3
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
Job Overview
We’re looking for a hands-on leader to join our Service Operations team as a Field Service Manager (FSM) in the Orlando market. This role is critical to ensuring our customers receive best-in-class service while keeping our field fleet running safely and efficiently. The FSM partners with the Regional Service Director and leads a team of Field Service Technicians who install, maintain, and service our equipment in the field.
If you thrive on leading people, solving problems in real time, and keeping operations moving smoothly, this is the role for you.
Responsibilities
Manage and develop a team of Field Service Technicians, providing ongoing training, coaching, and performance feedback.
Ensure vehicles, tools, and equipment are safe, compliant, and ready for daily operations. Monitor routing and scheduling for maximum efficiency.
Maintain exceptional customer satisfaction through strong relationship management and a solutions-focused approach.
Support site surveys, installations, and troubleshooting; apply knowledge of plumbing, drainage, and building layouts.
Submit accurate reports, expenses, payroll, and compliance documentation in a timely manner.
Support hiring, onboarding, and training of new team members. Step in for other FSMs or the RSD when needed.
Serve as the designated manager for all on-call responsibilities within your region.
Requirements
Technical diploma/certification (vocational or trade school) preferred.
Experience managing teams in a route-based or fleet-driven environment (service, delivery, or operations).
Strong working knowledge of field service work: plumbing, water/ice/coffee equipment, or related technical systems preferred.
Comfortable with tools, ladders, and aerial platforms (6+ feet).
OSHA 10-hour certified (or ability to complete within 3 months).
Excellent communication skills, both written and verbal.
Proficiency with Microsoft Office; experience with ServiceMax or Salesforce a plus.
Tech-savvy with tablets, smartphones, and digital workflow tools.
Valid driver’s license in good standing and ability to pass pre-employment screenings.
Flexibility for occasional overnight travel.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Quench USA, Inc. founded in 2008 and headquartered in King of Prussia, Pennsylvania, provides water as a service solutions by designing, manufacturing, installing, leasing, and servicing filtered water coolers. The company products include water c...
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