Qualitative UX Researcher

Company 

Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability.

Founded in 2019 by Ed Harycki, former Swift Capital Founder (acquired by PayPal in 2017). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

At Credit Genie, we are looking for an enthusiastic Qualitative UX Researcher with strong customer communication skills to join our user research team. You will help gather valuable customer insights while developing your research capabilities through mentorship and hands-on experience. This role focuses primarily on customer interaction skills, with opportunities to learn formal UX research methodologies by working closely with our experienced Product and Analytics teams.

This entry-level position is ideal for someone with excellent interpersonal skills and a genuine interest in understanding customer needs. You'll be supported in developing research expertise while contributing to our customer-centric approach to financial products and services.

What you'll do

Customer Engagement & Research Support

• Conduct phone interviews and conversations with customers to gather feedback and understand their experiences with our products.

• Assist in organizing and supporting user sessions, focus groups, and usability tests under the guidance of senior team members.

• Build rapport with diverse customer groups to encourage honest, detailed feedback.

• Learn to document customer interactions and identify patterns in customer feedback.

• Shadow experienced researchers to develop qualitative research skills and methodologies.

• Work closely with Product and Analytics teams to understand how customer insights inform product decisions.

• Help prepare research summaries and contribute to presentations of findings.

• Develop skills in translating customer feedback into actionable insights with guidance from senior team members.

• Assist in organizing research data and maintaining research documentation.

• Participate in team discussions about user needs and research findings.

Requirements

• 0-2 years of experience in customer-facing roles such as customer service, sales, or similar positions requiring strong communication skills.

• Excellent interpersonal skills with demonstrated ability to build rapport and engage in meaningful conversations.

• Strong listening skills and ability to ask thoughtful follow-up questions.

• Strong documentation and organization skills with attention to detail.

• Genuine curiosity about customer behavior and motivations.

• Ability to work collaboratively in a team environment.

• Bachelor's degree preferred but not required for candidates with relevant experience.

• Comfort with basic technology tools and willingness to learn research-specific applications.

• Strong written and verbal communication skills.

• Adaptability and enthusiasm for learning new skills and methodologies.

Growth Opportunities

• Develop formal qualitative research skills through mentorship and hands-on experience.

• Learn UX research methodologies from experienced team members.

• Gain exposure to the product development process and how user research informs decisions.

• Build knowledge of fintech and financial services through direct customer interactions.

• Progress toward more independent research responsibilities as skills develop.

Benefits and Perks

Our goal is to provide a comprehensive offering of benefits and perks that promote better financial, mental, and physical wellness.

We believe working alongside each other in person is the best way to build a great product and foster a strong company culture. Our expectation is that employees are in the office five days a week, allowing for optimal collaboration, inclusivity, and productivity. At the same time, we understand that life happens and recognize the importance of flexibility. We are committed to supporting our employees when circumstances arise that require remote work or adjusted schedules. Our goal is to ensure everyone can effectively balance personal and professional responsibilities while maintaining our collaborative and productive environment.

Here are some highlights of our benefits and perks offerings, feel free to ask your recruiting partner for more details on our comprehensive offering for employees.

• 100% company-paid medical, dental, and vision coverage for you and your dependents on your first day of employment. 

• Monthly fitness reimbursement up to $100 or a full membership to LifeTime Fitness

• 401(k) with a 2.5% match and immediate vesting 

• Meal program for breakfast, lunch, and dinner

• Life and accidental insurance

• Flexible PTO

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total compensation and rewards package at Credit Genie. You may also be eligible to participate in the bonus and equity programs. You will also have access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan with company match, short & long term disability insurance, life insurance, and flexible PTO along with many other benefits and perks.

Credit Genie is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.